Customer Experience

2 weeks ago


Jeddah, Saudi Arabia Kinan Full time

**Requirements**:
**Main Accountabilities**:
1.Attend to telephone calls and schedule appointments and answer queries.

2.Attend to walk in customers with their queries, or requests for appointments.

3.Weekly Attendance Sheet to be filled in and signature to be obtained from the head of department.

4.Forward customers’ querier and requests to the concerned staff and follow up to ensure requests are completed.

5.Update customers on their request’s status and planned actions.

6.Schedule quarterly warranty visits for all customers.

7.Record all customers queries and requests in each customer file to be considered in the next warranty visits.

9.Engage community members & Community events.

10.Daily visual inspection of each site, record required actions

11.Plan and execute repairs/improvements

12.Follow up with the contractor



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