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Client Engagement Coordinator

4 weeks ago

Riyadh, Saudi Arabia ENTERTAINER FZ LLC Full time

**Us**

The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go. We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.

**Responsibilities**:
**B2B Client Solution Support**:
Assist in collaborating with B2B clients of The ENTERTAINER Business to understand their needs, objectives, and target audience, in order to support the design and implementation of customized engagement campaigns that drive user engagement with their loyalty and rewards programs.

Help create promotional campaign calendars for clients' programs, focusing on activations, redemptions, and overall user engagement.

Support the establishment of relationships with key client stakeholders to ensure effective collaboration and alignment with their marketing strategies.

Contribute to measuring progress on KPIs, monitoring project plans against timelines, and analyzing campaign effectiveness, providing regular reports and insights to clients.

**Brand Engagement Support**:
Monitor and measure the impact of brand engagement efforts on The ENTERTAINER Business's brand presence and equity, adjusting strategies as needed to optimize results.

**B2B Client Solution Support**:
Assist in improving client satisfaction and retention rates for The ENTERTAINER Business. Support increased activation and redemption rates for clients' loyalty and rewards programs. Contribute to user engagement metrics for clients' programs, including new user acquisition and returning user rates.

**Brand Engagement Support**:
Assist in increasing The ENTERTAINER Business's brand presence in the market, as measured by visibility on platforms, mentions in industry publications, and attendance at trade events.

Support growth in The ENTERTAINER Business's brand equity, as measured by industry recognition, client referrals, and positive sentiment among stakeholders.

**Requirements**:

- Must be a Saudi National.
- A bachelor's degree in marketing, business, or a related field.
- Previous experience client engagement, or customer success is a plus.
- Basic understanding of marketing and client engagement strategies.
- Strong communication and interpersonal skills.
- Eagerness to learn and grow in the role.
- Proficiency in relevant software and tools for campaign management and analysis is a plus.
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

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