Customer Engagement Manager
21 hours ago
**Us**
The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go.
We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.
**The Team**
The ENTERTAINER Business Team’s mission is to help our clients deliver the best engagement solutions for their customers and staff while establishing the ENTERTAINER business as a leader in the rewards and loyalty industry.
Reporting to the Head of Partnerships KSA and Head of B2B Marketing, the Customer Engagement Manager will be responsible for the day-to-day marketing communications management of key ENTERTAINER Business clients and their customers. The engagement manager is responsible for monitoring and increasing activation and engagement in coordination with the marketing department and CRM teams. The Engagement manager will be collaborating with the Loyalty account managers and partnership managers to assure proper communication and engagement are done and provides advise and guides the clients on best practice of communications to increase engagement and activations.
**The Customer Engagement Manager will be responsible for the following**
- Day-to-day management of contracted client account deliverables which will include communications strategy planning and execution via CRM, data insights and analysis
- Understanding of client KPIs and ENTERTAINER Business marketing communications obligations
- Effective management of deadlines to ensure SLAs are met, with recommendations to increase the marketing communications scope
- Creation of design briefs, marketing communication plans (consultancy and execution), status reports, CRM processes, analysis + feedback and amends
- Understand business capabilities as they relate to the client and agreed KPIs, and constantly strive to improve customer engagement results
- Proactively identify and work with department head to grow existing account deliverables to improve engagement
- Maintain accurate CRM planning and documentation to ensure the highest level of data security standards
- Develop strong relationships with clients and other team members
- Proposal writing to support new opportunities and/or enhancements to existing deliverables
- Scoping and implementation of initiatives that meet timing and budgetary constraints
- Work with internal teams to ensure awareness of ENTERTAINER products and solutions available
**Experience required**
- A background in Account Management with experience in loyalty, marketing communications and/or partnerships being preferable
- An understanding of Travel, Retail, FMCG, Telco, Banking industries would be beneficial
- Track record of managing multiple client relationships simultaneously
- Ability to manage multiple projects - organised, thorough, with great attention to detail
- Analytical and confident in briefing work to internal stakeholders, partners & 3rd parties
- Excellent written and oral communication skills in English and Arabic
- An awareness and understanding of technology and creative briefing processes
- Be results driven and take ownership of projects
- The ability to work as part of wider teams as well as alone
- Reliable, competent, quick to find solutions to problems
- Ability to work under own initiative
- An awareness and understanding of creative processes and techniques - including digital platforms
- Proactive approach to monitoring relevant market trends
- The ability to work as an authoritative figure in a busy team
- Be results driven and take ownership of projects
- The ability to work as part of wider teams as well as alone
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