Manager of Acceptance

7 days ago


Riyadh, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

**Job Purpose
Oversee all the activities of the Acceptance and Registration,call center and eligibility Services are carried out in the proper manner, monitor call center finctions and formulate section related policies and procedure.

**Key Accountabilities & Responsibilities
- Manage all function related to acceptance, registration, call center and eligibility for all KAAUH patient.
- Assist in the planning, development, implementation and monitoring of electronic services management initiatives and registration and acceptance.
- Organize and oversee the overall process and systems in Acceptance and Registration Services.
- Ensure that all information within the system is accurate, updated and effectively available when needed.
- Ensure compliance with JCI and CBAHI standards.
- Provides supervision and development of direct reports. Interviews, hires, train employees, plans, assigns and directs work, appraises performance, rewards and disciplines employees, addresses complaints and resolves issues with talent management staff.
- Develop and update department job descriptions as needed to reflect ongoing needs.
- Develop, update, and maintain department policies and procedures in accordance with hospital policies, laws and regulations and Joint Commission International (JCI) accreditation standards.
- Promote an environment that facilitates innovation, creative solutions, and empowerment.
- Maintain a safe, secure, and healthy work environment, which supports team performance.
- Respects patients and their families to promote for a Patient-Centered Care culture.
- Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
- Expected to work on own initiative using the leadership skills and knowledge.
- Required to liaise with other departments and associated disciplines, in matters relating to patient services.
- Handling questions and complaints from patients and/or their families.
- Maintain and approve the employee leaves, shifts, rotations and time sheets and evaluate employee performance.
- Acceptance and Registration Services Manager may be assigned to cover Patient Services Department director for all daily duties.
- Ensure that related department staff observes punctuality, professional standards and safeguarding of the ethical code of the profession.
- Respects patients and their families to promote for a Patient-Centered Care culture.
- Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
- Perform other job related duties as assigned

Job Qualification and Experience
Minimum or Required: Bachelor's Degree in Hospital Management or any related administrative field. With 9 years of experience.
Preferred: Master's Degree in Hospital Management or any related administrative field. With 7 years of experience.


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