IT / Teb Senior Support Engineer

4 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day
The Job Opportunity
Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with government and semi-government entities and what we continue to achieve together.

In the Middle East, we employ more than 5,500 people across four countries including the United Arab Emirates, the Kingdom of Saudi Arabia, Qatar and Iraq. Our employees remain our greatest asset.

To support Serco’s continuous growth and delivery of world class services, we are currently bidding for a new project in Saudi Arabia and we are looking for a TEB Senior Support Engineer to join our IT team.

Key accountabilities
The TEB Senior Support Engineer role will undertake a range of 2nd and 3rd line support tasks in support of TEB Service Delivery to its customers. The support will be undertaken using a combination of remote access tools and field support. The TEB Senior Support Engineer will work with Contract Management of allocated contracts for their Technology Enablement. Perform a variety of tasks to ensure Service Delivery, Project Delivery, Incident response, Request Fulfilment, Security Posture and Technology Enablement of allocated contracts. This will be primarily related to End User Technology Systems. The TEB Senior Support Engineer ideally will be fully mobile within the assigned region. W ill operate within a defined geographic area and as such will require regular travel and good use of communications technologies to maintain contact with team members and customers.

We are looking for someone who has excellent interpersonal and communication skills and confident in communicating with people across all levels within the company. Has the ability to work well under pressure and meet deadlines on assigned projects. Has attention to detail and willingness to learn. Self-starter and the ability to work independently as well as part of a team. Ability to handle confidential information in strict confidence.

Specific requirements
Bachelor’s degree in Information Technology / Computer Engineering / Computer Science or equivalent.
Microsoft 365 Certified Modern Desktop Administrator Associate is preferred.
Minimum of 3 to 4 years of experience as a Senior Desktop Support Engineer role or in an IT Support role (Middle East experience preferable).
Experience in supporting IT Services as per ITIL Service Management Standards.

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do

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