Soft Services Supervisor
2 weeks ago
Make a difference every day
The Job Opportunity
Serco is currently bidding for a new master planned development project in Riyadh and we are looking for Soft Services Supervisor - Pest Control, Facade & Landscaping who will e n s u re t h e d e l i v e ry of t h e f ollo w i n g e sse n ti a l site servi c e s : gl a ss a n d f a ç a de c l ea n i n g, wa ste ma n a g e m e n t, p e st c o n trol and grounds keeping. T h is w i ll be a ch i e v e d by m a n a ging t h e p e r f or m a nc e o f t h e a ppo i n t e d s e rv ic e provider w h o d e li v e r t h e s e servi c e s.
Key accountabilities
Ensure the delivery of essential site services demonstrating excellent service at all times.
Monitor third party service provider staff levels as per Serco’s contractual requirements.
Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and KSA environmental regulations.
Excellent communication, customer service, leadership and organizational skills.
Superior customer service skills.
Strong interpersonal skills.
Issue resolution abilities.
Decision making abilities.
Specific requirements
High School Diploma.
Preferably with BICSc (British Institute of Cleaning Science) or equivalent.
5 years minimum experience within a soft services department in a facilities management environment.
Knowledge of Cleaning Methods & Working Practices, Waste Disposal regulations and familiar with cleaning machines.
Knowledge of CAFM system.
Knowledge and use of MS Office Systems, particularly Excel.
Six Sigma certification is a preference (Yellow Belt/Green Belt/Black Belt)
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
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