Assistant Soft Services Manager
4 days ago
Make a difference every day
The Job Opportunity
Serco is currently bidding for a mega project in Riyad and we are looking to hire Assistant Soft Services Manager who will support the Facilities Management team with the delivery and management of soft service providers across a prestigious commercial tower in KSA. The Assistant Soft Services Manager will be responsible for monitoring all KPI’s, preparing all monthly, daily reports and leading all soft services elements such that the client receives a 7 star customer experience.
Key accountabilities
Management soft services functional area.
Development of daily and monthly schedules for soft FM companies.
Assist with any functional requirements - technical soft FM requirements
Ensure implementation an adherence for soft FM policies and procedures e.g., BICS for cleaning.
Act as the initial point of contact for onsite soft services operations activities.
Work alongside the functional area supervisors or subcontractors to ensure a seamless delivery of Operational support
Manage allocated teams responsibly and proficiently, providing effective line management to direct reports
Qualified in BICS and commercial towers soft FM management.
An understanding of Facility Management contractors in KSA
Fluent in English (reading and writing), Arabic or other second language preferable
Ability to make difficult decisions
Specific requirements
Minimum 4years' experience, two years of which were in a similar role working within a highly dynamic and complex commercial environment, with specific experience related to Soft Services facility management operations.
Understanding of Soft Service operational dependencies and impact on other functions and non-operational directorates.
Clear understanding on cleaning, landscaping, waste management, security and reception services. (Best operational practises).
Background in facilities soft services management and operations
Excellent verbal and written communication and presentation skills
Experience in managing Teams within the Facility Management (Soft FM) industry
Experience in working with multi-agency stakeholder
Six Sigma certification is a preference (Yellow Belt/Green Belt/Black Belt).
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We take pride in what we do
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