Hotel Guest Services Supervisor

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time
Reservations and Guest Services Supervisor

Sofitel Mumbai BKC Overview

As a leading luxury hotel, we strive to provide exceptional experiences to our guests. This role will play a critical part in achieving this goal by handling guest inquiries, resolving issues, and promoting the hotel's services.

The successful candidate will possess excellent communication, problem-solving, and leadership skills, with a strong focus on delivering high-quality results.

  • To manage guest complaints in a professional manner.
  • To promote Accor loyalty programs and hotel promotions.
  • To ensure accurate booking information entered in the PMS.

Requirements

Able to maintain confidentiality and professionalism when dealing with sensitive guest information. Must have a perfect knowledge of room types and rate structure.



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