Front Office Manager

6 days ago


Makkah, Makkah Province, Saudi Arabia Hilton Worldwide, Inc. Full time
Job Summary

Hilton Worldwide, Inc. is seeking a highly skilled and experienced Front Office Manager to join our team. As a Front Office Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.

Key Responsibilities
  • Oversee the entire Front Office operation to maintain high standards of guest satisfaction and service quality.
  • Evaluate levels of guest satisfaction and monitor trends to identify areas for continuous improvement.
  • Ensure regular and VIP guests are recognized and that the Front Office department operates with a sales attitude, promoting hotel services and facilities.
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Set departmental objectives, work schedules, budgets, policies, and procedures to ensure efficient operations.
  • Monitor the appearance, standards, and performance of the Front Office Team Members, with an emphasis on training and teamwork.
  • Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
  • Maintain good communication and working relationships with all hotel departments.
  • Monitor staffing levels to meet business demands and conduct monthly communication meetings to ensure effective team management.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train, and develop the Front Office team to ensure high levels of guest satisfaction and service quality.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
Requirements
  • A degree or diploma in Hotel Management or equivalent.
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector.
  • High level of IT proficiency.
  • High level of commercial awareness and sales capabilities.
  • Experience of managing people and developing people.
  • Previous experience of managing a department and Profit and Loss account.
  • Excellent leadership, interpersonal, and communication skills.
  • Accountable and resilient.
  • Commitment to delivering a high level of customer service.
  • Flexibility to respond to a variety of work situations.
  • Ability to work on your own and as part of a team.
Preferred Qualifications
  • Familiarity with Property Management Systems.
  • A degree or diploma in Hotel Management or equivalent.


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