Front Office Representative

1 day ago


Makkah, Makkah Province, Saudi Arabia Accor Full time
{"Job Title": "Front Office Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Swissotel Makkah. As a Front Office Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

* Greet and check-in guests, ensuring all service standards are followed
* Assist guests with hotel facilities and services
* Respond to guest inquiries and resolve issues in a timely and professional manner
* Drive revenue through up-selling room brands
* Maintain a clean and organized front office area
* Collaborate with the front office team to achieve departmental goals

Requirements:

* Proficiency in English (verbal and written), second language an asset
* Previous customer-related experience preferred
* Previous PMS experience an asset
* Computer literate in Microsoft Windows applications an asset
* Ability to type 25 words per minute
* Strong interpersonal and problem-solving abilities
* Highly responsible and reliable
* Ability to work well under pressure in a fast-paced environment
* Ability to work cohesively as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Accor is an equal opportunities employer and welcomes applications from diverse candidates.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Accor is a global leader in the hospitality industry, and we are committed to providing our guests with a unique and memorable experience.

We look forward to hearing from you

#J-18808-Ljbffr"}

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