Customer Service Innovation Lead
1 week ago
We are seeking an experienced customer service professional to join our team as a Business Process Manager of Customer Experience. This role involves designing and implementing seamless service journeys for users, merchants, and riders in the takeaway industry.
About UsKeeta is an innovative food delivery company that uses advanced technology solutions to disrupt the traditional landscape. Our mission is to make every order smarter and faster.
Key Responsibilities- Output service rules for the takeaway industry, including user, merchant, and rider sides, to ensure a balanced experience.
- Design the whole chain service journey from AI customer service to manual customer service, including routing, layering, risk control, etc.
- Analyze service data and customer voices, continuously discovering user pain points, and feeding back to business improvement.
Requirements:
- Experience in service process design and full-service journey customer experience management.
- Strong data analysis ability, problem insight, and communication and collaboration skills.
- Ability to think customer-centered and have a sense of service.
- Middle Eastern market experience with proficiency in Mandarin, English, and Arabic.
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