Customer Service Team Lead

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Customer Management

Job Sub Function

Non-Technical Customer Service

Job Category

Professional

All Job Posting Locations:

Riyadh, Saudi Arabia

Job DescriptionDuties & Responsibilities

Responsible for creating a world-class customer experience by emphasizing excellence in customer service procedures and promoting cooperation, collaboration, and a culture of mutual trust.

Demonstrates the ability to collaborate with key stakeholders at all levels and across all functional areas, including Sales & Marketing, Quality, Finance, Supply Chain, and Regulatory Affairs. Model of the culture of Continuous Improvement and committed to technology and innovation, seeks opportunities to simplify and automate non-added-value tasks in order to eliminate waste.

Strong analytic abilities and the capacity to assess enormous quantities of information in order to reach good conclusions for successful decision making.

Local customer base understanding: Understanding of the local market and the ordering process of state (NUPCO) as well as private hospitals.

Partner with the appropriate teams and stakeholders to assist the implementation of key transformative initiatives in both the commercial and E2E supply chain domains, as well as the local customers' expectations and needs, such as the Nupco tender requirement.

Business Management: Supports the supply chain management activities; Monitors team performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management; Monitors service indicators; Delivers team development to suit evolving customer requirements and opportunities for improvement; Ensures the effective implementation of customer records, key contacts, reports and company policies; Executes department strategies and activities; Maintains expenses to ensure department objectives are met within budget; Recommends process/procedural improvements; Provides monthly reports on activities.

Respect and work according to and within J&J Business Conduct policy, HCC, SOX and the J&J Credo.

Customer Activities: Provides frontline support for customers for critical issues, consignment issues and value added services; Analyses customer requirements and supports others to achieve anticipated results; Coaches others to understand customer problem solving activities; Models strong inter-personal skills in communicating with the customer; Actively supports department initiatives by proactively assisting in the training and influencing their team.

Support the ERP transition to SAP 4 HANA.

Regular Visits to Customers to identify business needs, and promoting new initiatives that could improve Customer Satisfaction, through the Best-in-Class E2E processes.

Travelling is required for this role.

Experience Required
  • Education: Relevant Bachelor's degree, or equivalent combination of education and experience.
  • Years of Experience: Must have 4+ years' experience in management roles.
  • Solid Order-to-Invoice knowledge has developed with both End Customers and Distributors.
  • Strong understanding of Customer care processes and systems.
  • Lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports.
  • Coach his Team and foster a Talents growth culture promoting DE&I and a strong adherence to Our Credo.
  • Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
  • Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
  • Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
  • Language: English & Arabic a must.
  • Location: Saudi Arabia.
  • Relocation availability: No budget available for relocation, willing candidate will have to self-fund this.
Leadership Behaviors Required
  • LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
  • CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
  • SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
  • LEAD: Create an environment where leadership and talent development is top priority.
  • DELIVER: Deliver results by inspiring and mobilizing people and teams.
Leadership Profile Required
  • Strong communication & interpersonal skills.
  • Strong analytical and problem-solving skills.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

#J-18808-Ljbffr

  • Customer Service Team Lead

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Job DescriptionWe are seeking a Customer Service Team Lead to join our team at Johnson & Johnson. In this role, you will be responsible for creating a world-class customer experience by emphasizing excellence in customer service procedures and promoting cooperation, collaboration, and a culture of mutual trust.The ideal candidate will have 4+ years of...

  • Customer Service Team Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Customer Success Team Lead

    14 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    At Dafater, we are looking for a highly skilled Customer Success Team Lead to join our team. As a key member of our customer success department, you will be responsible for leading a team of specialists in ensuring outstanding client experiences.Job Description:Oversee and guide a team of Customer Success Specialists to ensure the delivery of exceptional...

  • Shift Lead in Customer Support Team

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    About the Role: As a Shift Leader at Keeta, you will play a critical role in shaping the customer experience for our clients. You will lead a team of customer service agents during rotating shifts, providing guidance and support to ensure they deliver exceptional service. Your primary focus will be on monitoring agent performance, identifying areas for...

  • Customer Service Team Leader

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

    Front Office Supervisor Role:The Front Office Supervisor at Crowne Plaza Riyadh Al Waha, an IHG Hotel, is responsible for leading the front desk operations during their shift. This involves supervising staff, ensuring the efficient delivery of guest services, and maintaining high standards of customer satisfaction.Key Responsibilities:Supervise front office...

  • Service Team Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Service Team Lead Job DescriptionCARE is seeking a highly motivated and experienced Service Team Lead to join our team. As a Service Team Lead, you will be responsible for overseeing the service team, including hosts/hostesses, servers, and bartenders.Your primary responsibility will be to manage reservations, seat guests, and coordinate the flow of service...

  • Customer Service Experience Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    About the RoleJohnson & Johnson is a global healthcare leader with a strong commitment to innovation and customer satisfaction. We are currently seeking an experienced Customer Service Team Lead to join our team in Riyadh, Saudi Arabia.Job DescriptionThis role will be responsible for creating a world-class customer experience by emphasizing excellence in...

  • Customer Service Supervisor Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

    We are seeking an experienced Customer Service Supervisor Lead to join our front desk team at Crowne Plaza Riyadh RDC Hotel & Convention Center.Key Responsibilities:Lead and manage the front desk team to deliver exceptional guest experiences.Develop and implement effective customer service strategies.Maintain accurate guest profiles and track...

  • Customer Success Team Lead

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nielsen Consumer LLC Full time

    Job DescriptionThe Senior Manager Customer Success role is a key position within Nielsen Consumer LLC, responsible for leading key accounts and project executions for strategic clients in the vertical. As a consultative partner, you will develop relationships with key clients and service their research requirements, exploring and generating cross-sell/upsell...

  • Customer Service Transformation Lead

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Job SummaryServicenow is seeking a Principal Technical Consultant to lead our Customer & Industry Workflows team. As a technical expert, you will guide clients through the implementation of our Customer Service Management (CSM) and Field Service Management (FSM) solutions.Key ResponsibilitiesProject DeliveryAct as the primary technical liaison for projects,...

  • Customer Service Team Lead

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    The ideal candidate for this position will possess strong leadership and team management skills, with excellent communication and interpersonal abilities. You should be able to analyze data and make informed decisions, while being fluent in both Arabic and English.About the Role:This is a full-time position, requiring flexibility and adaptability.You will...

  • Customer Service Team Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Landmark Arabia Full time

    Landmark Arabia seeks a skilled Reporting and Analytics Specialist to join our team. The ideal candidate will have expertise in creating, analyzing, and distributing reports that track call center performance.Key Responsibilities:Reporting and AnalysisGenerate daily, weekly, and monthly performance reports using advanced Excel formulas and pivot...

  • Customer Service Director

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full time

    Job DescriptionCompany Overview:At شركة درعه للتجاره, we are committed to delivering exceptional customer experiences that drive loyalty and retention. Our goal is to provide world-class service that exceeds our customers' expectations.Job Summary:We are seeking a highly skilled Head of Customer Service to lead our customer service team in...

  • Head of Customer Service

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full time

    Overview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes...

  • Customer Support Team Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CEQUENS Full time

    Job Description:The Customer Support Lead will report to the Customer Success Manager, providing guidance to a team of customer support professionals. The role focuses on maintaining high-quality customer service and ensuring effective issue resolution within established guidelines.Key Responsibilities:Assist in implementing strategies that enhance customer...

  • Culinary Team Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Principalia Full time

    We are seeking a highly motivated and skilled cook to join our Principalia restaurant as a Culinary Team Lead.The successful candidate will be responsible for leading the culinary team, maintaining the highest standards of kitchen efficiency, safety, and hygiene, and providing exceptional customer service.Key Responsibilities:Team Leadership: Lead the...

  • Lead Customer Service Representative

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CEQUENS Full time

    Role Overview:We are seeking an experienced Customer Support Lead to join our team at CEQUENS. As a key member of our customer success department, you will play a vital role in delivering exceptional customer experiences and driving business growth.Main Responsibilities:Collaborate with the Customer Success Manager to develop and implement strategies that...

  • Customer Support Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CEQUENS Full time

    Reporting to the Customer Success Manager, the Customer Support Lead provides guidance to a team of customer support professionals. The role focuses on maintaining high-quality customer service and ensuring effective issue resolution within established guidelines.Strategic ResponsibilitiesAssist the Customer Success Manager in implementing strategies that...

  • Customer Service Lead

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia هيئة الزكاة والضريبة والجمارك Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Developing and maintaining strong relationships with AEOs & listed organizations.Staying up-to-date with changes in WCO, zakat, and tax rules, regulations, policies, and procedures.Collaborating with internal teams to develop account management strategies and methodologies.Reviewing and...

  • Customer Service Representative

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job Title: Customer Service RepresentativeEZOrder, a leading B2B office supply company in Riyadh, is seeking a highly skilled Customer Service Representative to handle sales orders and provide exceptional client support.Key Responsibilities:Efficiently process sales orders received via email by inputting them into our system.Maintain accurate records of...