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Help Desk Expert

1 week ago

Jeddah, Makkah Province, Saudi Arabia Indriver Full time

We are seeking an experienced Support Specialist to join our team in Jeddah, who can provide exceptional support to our customers and contribute to our ongoing success.

About Indriver

Indriver is a rapidly growing tech company that offers unlimited opportunities for professional and career growth, regular external and internal training from our partners, and a chance to become part of one of the greatest success stories in the global IT industry.

Job Description
  • Provide Support: Offer assistance to customers via phone, email, and live chat, addressing their queries and concerns.
  • Resolve Issues: Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
  • Document Interactions: Maintain accurate records of customer interactions, providing valuable insights for process improvements.
  • Collaborate with Teams: Work closely with other teams to ensure seamless customer experiences and improve internal processes.
Requirements
  • Language Skills: Fluency in Arabic language is mandatory.
  • Communication Skills: Excellent written and verbal communication skills.
  • Teamwork: Ability to work in a team environment with strong collaboration skills.
  • Problem-Solving: Strong problem-solving skills to resolve complex customer issues.