Front Desk Hospitality Specialist

6 days ago

Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

Company Overview:

RAFFLES, a renowned hospitality leader, is seeking an exceptional Front Desk Agent to provide unparalleled service to our guests. With a commitment to excellence and a passion for delivering memorable experiences, we strive to create lasting impressions.

Job Description:

We are looking for a skilled and courteous Front Desk Agent to join our team. As the primary point of contact for our guests, you will play a vital role in setting the tone for their stay. Your warm welcome, attentive service, and ability to anticipate their needs will make all the difference.

  • Greet and check-in guests, ensuring a seamless registration process.
  • Handle guest inquiries, requests, and complaints with empathy and professionalism, maintaining a calm and composed demeanor under pressure.
  • Process check-outs efficiently, verifying accuracy and handling payment processing with precision.
  • Foster loyalty by offering personalized recommendations, upselling hotel services, and amenities to enhance the guest experience.
  • Maintain thorough knowledge of hotel facilities, local attractions, and services, enabling you to provide expert guidance and insider tips.
  • Collaborate closely with other departments to ensure prompt attention to guest needs and exceed expectations.
  • Manage reservations, room assignments, and special requests, applying expertise and diplomacy when required.
  • Promote a well-organized front desk area, maintaining adequate supplies and implementing efficient procedures.
  • Support administrative tasks, such as report generation and inventory management, contributing to the smooth operation of the department.
  • Acknowledge and adhere to RAFFLES' policies and procedures while upholding a customer-centric approach.
  • Engage in ongoing training to refine guest service skills and expand product knowledge, staying ahead of industry trends.

Requirements:

  • At least one year of experience in a guest-facing role, preferably within a hotel environment.
  • An Associate's or Bachelor's degree in hospitality, business, or a related field (or equivalent work experience).
  • Demonstrated excellence in communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and potential familiarity with Opera hotel management software.
  • Strong analytical abilities and attention to detail, ensuring accuracy and efficiency in daily tasks.
  • Flexibility to adapt to various shifts, including nights, weekends, and holidays.
  • Physical stamina to stand for extended periods and occasional lifting of up to 20 pounds.
  • Bilingual proficiency in Arabic and English, highly valued but not mandatory.
  • Familiarity with Jeddah and surrounding areas, enabling you to offer informed local recommendations.
  • Calmness and composure in high-pressure situations, prioritizing the guest experience.
  • Effective organizational skills and ability to multitask efficiently, ensuring seamless operations.

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