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IT Operations Expert

1 week ago

Makkah, Makkah Province, Saudi Arabia Kidana | كدانة Full time

About the Role

Kidana | كدانة is looking for a highly skilled Data and Analytics Specialist to join our team. The successful candidate will provide operational expertise in data collection, analysis, and presentation related to IT operations, projects, and initiatives.

Key Responsibilities

  1. Support the analysis of IT-related data to identify trends, patterns, and insights.
  2. Utilize data analytics tools and techniques to analyze complex datasets.
  3. Maintain data visualizations, dashboards, and reports that effectively communicate key IT metrics and performance indicators.
  4. Apply statistical analysis and data modeling to support decision-making.
  5. Collaborate with IT teams and business stakeholders to understand reporting needs and requirements.
  6. Implement a comprehensive reporting framework for IT-related metrics and performance indicators.
  7. Maintain standardized reporting templates, formats, and schedules.
  8. Support automating reporting processes to improve efficiency and ensure timely delivery of reports.
  9. Ensure the accuracy and integrity of the data used for reporting.
  10. Assist in tracking key performance indicators (KPIs) and metrics to assess IT performance and effectiveness.
  11. Analyze IT service levels, system availability, incident response, and other performance indicators.
  12. Identify areas of improvement and propose recommendations to optimize IT operations and processes.
  13. Collaborate with IT teams to establish performance targets and monitor progress towards achieving them.
  14. Provide insights and recommendations based on data analysis to support IT decision-making.
  15. Support establishing data governance policies, standards, and procedures for IT-related data.
  16. Ensure compliance with data privacy regulations and industry best practices.
  17. Collaborate with IT teams to implement data quality controls, data cleansing, and data integration processes.
  18. Oversee data management activities, including data integration, data warehousing, and metadata management.