Account Management Expert
3 days ago
About the Role
As a Collections Professional at KONE Nederland, you will be responsible for managing customer accounts receivables and improving cash flow. Your primary goal will be to resolve disputes and ensure customer satisfaction.
Key Responsibilities:
- Coordinate credit management, collection, and dispute management processes with BPO and retained organization.
- Resolve and support complicated collection cases with FL expertise.
- Analyze dispute root causes and implement corrective actions from an end-to-end perspective.
- Carry out first collection contact physically, depending on local requirements.
- Perform transactional tasks for accounts retained in FL responsibility.
- Route disputes for agreed retained accounts to relevant business stakeholders.
- Record invoice disputes into collection and dispute management solution as they arise.
- Dispatch recorded disputes to relevant business stakeholders for resolution.
- Apply Collection strategy for agreed retained accounts.
- Maintain structured collection calls towards customers.
- Request promises to pay from customers and record given promises.
- Coordinate with CS&A and inbound teams to facilitate collections activities.
Requirements:
- Bachelor's degree in Accounting.
- 2-4 years of experience in the collection field.
- Native Arabic speaker with excellent communication skills in English (both written and verbal).
- Excellent communication, negotiation, and customer handling skills.
- Experience with SAP.
- Proficiency in Microsoft Office, particularly Excel.
- Strong problem-solving and analytical skills.
- Interpersonal skills for handling sensitive customer interactions.
- High attention to detail and ability to work under pressure to meet deadlines.
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