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Customer Support Analyst

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tata Consultancy Services Full time

Tata Consultancy Services is committed to empowering employees with the skills and knowledge they need to succeed in today's digital economy.

We're seeking a skilled Service Desk Engineer to join our team and help us deliver exceptional service to our clients.

As a Service Desk Engineer, you will be responsible for providing technical support to clients and internal stakeholders, handling technical inquiries, troubleshooting issues, and escalating complex problems to senior engineers or third-party vendors as needed.

  1. Provide technical assistance to clients and internal stakeholders via multiple channels
  2. Diagnose and resolve technical issues using various tools and resources
  3. Evaluate and escalate complex problems to senior engineers or third-party vendors as needed

Others :

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