Customer Support Operations Lead

Reporting to the Customer Success Manager, the Customer Support Lead provides guidance to a team of customer support professionals. The role focuses on maintaining high-quality customer service and ensuring effective issue resolution within established guidelines.Strategic ResponsibilitiesAssist the Customer Success Manager in implementing strategies that...

Job Description:The Customer Support Lead will report to the Customer Success Manager, providing guidance to a team of customer support professionals. The role focuses on maintaining high-quality customer service and ensuring effective issue resolution within established guidelines.Key Responsibilities:Assist in implementing strategies that enhance customer...

About the Role: As a Shift Leader at Keeta, you will play a critical role in shaping the customer experience for our clients. You will lead a team of customer service agents during rotating shifts, providing guidance and support to ensure they deliver exceptional service. Your primary focus will be on monitoring agent performance, identifying areas for...

About Support GateSupport Gate is a renowned logistics provider dedicated to delivering tailored workforce solutions and delivery services to businesses dependent on reliable transportation networks. Our team of experts leverages extensive market knowledge to support clients in navigating complex logistics challenges.Job DescriptionWe are seeking a highly...

Job DescriptionThe Operations Director role is responsible for leading and managing the Product Operations department at Suhail, ensuring alignment with customer success and operational business support functions. This involves collaborating closely with Account Executives throughout the customer journey, delivering value, enhancing client satisfaction, and...

At Maximus KSA, we are seeking a dedicated individual to join our team as a Customer Support Representative. As a key member of our contact centre operations, you will play a vital role in delivering exceptional customer service and support to our social beneficiaries.You will be responsible for handling inbound and outbound calls efficiently and...

Key ResponsibilitiesAs the Director of Customer Experience, you will be responsible for leading the customer service department and developing strategies to improve customer satisfaction. Your key responsibilities will include:Developing and executing customer experience strategies that meet business objectives.Leading a team of customer service...

Company ProfileSalehiya Healthcare is one of the leading healthcare companies in Saudi Arabia, operating in Riyadh, Jeddah, and Dammam. Our mission is to provide high-quality healthcare solutions and excellent customer service.Job DescriptionThe successful candidate will be responsible for:Resolving Technical Issues: Troubleshoot and resolve technical...

About Support GateAt Support Gate, we pride ourselves on being a leading logistics provider dedicated to delivering tailored workforce solutions and delivery services to businesses dependent on reliable transportation networks. Our team of experts is committed to supporting clients in navigating complex logistics challenges.Job DescriptionWe are seeking a...

Company OverviewThe Arab National Bank is a leading financial institution that offers a wide range of products and services to its customers.We are committed to providing excellent customer service and support to our clients.Job DescriptionThis position involves managing inbound and outbound calls in a timely manner, providing accurate information to...

Role Overview:We are seeking an experienced Customer Support Lead to join our team at CEQUENS. As a key member of our customer success department, you will play a vital role in delivering exceptional customer experiences and driving business growth.Main Responsibilities:Collaborate with the Customer Success Manager to develop and implement strategies that...

About Support GateAs a leading logistics company, Support Gate provides customized solutions for businesses that rely heavily on efficient delivery networks. Our team excels at identifying opportunities for growth and developing innovative strategies to meet client needs.Job OverviewThe Senior Business Developer role plays a vital part in driving commercial...

About Support GateSupport Gate is a trusted logistics partner specializing in providing tailored workforce solutions and delivery services to businesses dependent on reliable transportation networks. Our team consists of experienced professionals dedicated to supporting clients in navigating complex logistics challenges.Job SummaryWe are seeking a seasoned...

About the Position: We are looking for a highly motivated and experienced customer service professional to join our team as a Shift Leader. In this role, you will be responsible for leading a team of customer service agents during rotating shifts, providing guidance and support to help them deliver exceptional service. Your primary focus will be on...

We're seeking a Support Services Lead to join our team in Riyadh, where you'll be responsible for delivering exceptional support services to our Ultimate Support plan customers. As a key member of our team, you will work closely with our Technical Account Manager to ensure a seamless customer experience from day one.Your Key Responsibilities Will...

About Invygoinvygo was founded in 2018 in Dubai with the purpose of redefining mobility in the Middle East and North Africa (MENA). Fuelled by a passion for innovation, technology and mobility, our mission is to empower people to move on their own terms, minimising the frustrations caused by traditional car ownership models. We make car access seamless and...

Customer Experience LeadIhgarmyhotels is seeking an experienced Customer Experience Lead to join our team. In this role, you'll be responsible for developing and implementing strategies to deliver exceptional guest experiences.You'll supervise staff, oversee service operations, interact with guests, and ensure quality control standards are met. Strong...

Overview:We are looking for a talented and experienced professional to join our team as a Frontline Customer Support Representative. In this role, you will be responsible for providing top-notch customer service and support to our clients.Key Responsibilities:Inquiry Handling: Respond promptly and professionally to customer inquiries, addressing concerns and...

In this role, you will have the opportunity toProcess purchase orders received from NUPCO, CPs and direct customers within the assigned territory.End to end order management from receipt of purchase order till arrival at customer site.Managing the order cycle which includes system booking, sourcing, liaising with planners, coordinating with warehouse,...

ResponsibilitiesHandle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps)Provide helpful and relevant information to ensure a positive customer experienceEffectively manage customer feedback by tracking complaints and suggestions to drive service improvementsDemonstrate in-depth...