Client Experience Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

Astrolabs Overview

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We are the Gulf's leading business expansion platform, dedicated to helping high-growth companies succeed in Saudi Arabia and the UAE. Our expertise spans business setup, entity management, compliance, and operational support, enabling seamless market entry and fostering sustainable growth.

With a strong presence in Saudi Arabia, where we have helped over 1,700 companies establish and 200+ clients benefit from our ongoing support, our business setup and post-setup operations are crucial to delivering exceptional customer experiences and expanding our client base.

Job Description

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We are seeking a skilled Client Relations Associate to join our Saudi Operations team. As the primary point of contact for clients, you will embody AstroLabs' commitment to excellence, ensuring a smooth, efficient, and positive experience for each client in Saudi Arabia.

Key Responsibilities

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  • You will serve as the main point of contact for clients, providing world-class customer service and ensuring a professional expansion journey.">
  • You will monitor client progress, conduct regular follow-ups, and address issues promptly to maintain high satisfaction levels.">
  • You will coordinate General Managers' visits to Riyadh for visa-related activities, assist with corporate bank account openings, and issue Iqamas for GMs.">
  • You will provide timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.">
  • You will promote AstroLabs' other business growth services to support client operations post-setup.">
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Requirements

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We are looking for a highly skilled and experienced individual with a strong background in client relations. You should possess excellent communication skills in English and Arabic, with a minimum of 2-3 years of experience in a client-facing role. A Saudi Driver's license and personal car are also required. Strong organizational skills, adaptability, and a collaborative team mindset are essential for success in this role.



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