Experience Manager for Enterprise Clients

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

At Alaan, we're committed to helping businesses in the Middle East simplify their finances and save time and money. Our AI-powered expense management platform offers a comprehensive solution for managing and controlling expenses, including smart corporate cards, AI-driven automation and insights, streamlined accounting, and centralized dashboards.

We've already seen significant success, with over 1000 businesses in the UAE having used Alaan to control their spending and reduce costs. As a Client Partnership Lead at Alaan, you'll play a critical role in building and maintaining relationships with these high-value clients, working proactively to help them achieve success through our platform.

About the Role
  • You'll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met and enhancing their experience with our product.
  • As a strategic link between our company and clients, you'll work proactively to drive client satisfaction, loyalty, and growth in a fast-paced start-up environment.
Key Responsibilities
  • Account Management - Successfully manage a portfolio of customers and prioritize tasks amidst multiple competing priorities, escalations, and deadlines.
  • Continuous Learning and Development - Develop a deep understanding of a client's business, brand, industry, and consumers, applying domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and support customers.
  • Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns, and work to eliminate that risk.
  • Product Development - Act as an advocate for clients, bringing structured requests or feedback to the Product team and contributing to defining client requirements, features, and improvements.
  • A Constant Air of Improvement - Establish and improve service procedures, policies, and standards through best practices while keeping accurate records and documenting customer service actions and discussions.
Requirements
  • Must be a Saudi national.
  • 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS/analytics.
  • Proven track record of high-value solution client success experiences with enterprise clients from various industries, with experience supporting long-term recurring revenue programs.
  • Ability to multi-task and independently handle tasks without follow-ups.
  • Natural problem solver and trusted adviser to clients, able to present points of view to deliver on client objectives and negotiate win-win outcomes.
  • Passion for business optimization, interest in new technologies, and knowledge of data and insights as foundations for business growth.
  • Excellent verbal, written, and presentation skills in English.
  • Charisma but not ego, to make a good impression with a collaborative mindset.
  • Curiosity towards the client base and start-up attitude, comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at speed necessary for business growth.
What's in it for You
  • Generous equity compensation to bring ownership into your work, as Alaan grows, you grow with it.
  • Contribute to building the Middle East's most beloved fintech brand from the ground up.
  • Benefit from a role with significant ownership and accountability.
  • Thrive in a flexible hybrid culture with ample work-life balance.

  • Account Manager – Enterprise ICT Solutions

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Specialized Enterprise Systems (SES) Full time

    Role SummaryWe are seeking an experienced Account Manager to join our Specialized Enterprise Systems (SES) team. The ideal candidate will have a proven track record in ICT sales and account management, with a focus on delivering exceptional customer service and driving business growth.Responsibilities:Develop and maintain long-term relationships with key...

  • Employee Experience Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Help AG, an e& enterprise company Full time

    We are seeking an experienced HR Executive – Resident Resources to join our team at Help AG, an e& enterprise company. In this critical role, you will be responsible for managing the entire lifecycle of resident resourcing, from initial contact to final offboarding.Key ResponsibilitiesManage day-to-day operations with resources, ensuring smooth...

  • Regional Sales Manager for Enterprise Clients

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lean Technologies Full time

    We're seeking a results-driven sales leader to spearhead our efforts in the Saudi Arabian market. As Head of New Business Development, you will be responsible for driving revenue growth and expanding Lean's footprint in the region.About the PositionThis is a fantastic opportunity to leverage your sales expertise and drive business expansion. You will develop...

  • Enterprise Client Success Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    Company OverviewWe are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East. Our goal is to help businesses save time and money by managing and controlling their expenses in one place.About UsWe're a fintech company that's passionate about providing innovative solutions to businesses. With our smart...

  • Client Experience Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Etoile Group Full time

    CHANEL continuously evolves in its search for perfection. In a demanding and constantly evolving context, as a true ambassador of the brand and guarantor of excellence in our CHANEL Fashion boutique, the Client Experience Manager will be responsible for ensuring the ultimate client experience throughout the client journey.The Client Experience Manager...

  • Enterprise Client Engagement Expert

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    Job DescriptionWe are looking for a seasoned Customer Success Manager to join our team. In this role, you will be responsible for managing a portfolio of enterprise clients, driving product adoption, and ensuring customer satisfaction.Key AccountabilitiesBuild and maintain strong relationships with key decision-makers.Develop and execute customized success...

  • Client Experience Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    Astrolabs Overview">We are the Gulf's leading business expansion platform, dedicated to helping high-growth companies succeed in Saudi Arabia and the UAE. Our expertise spans business setup, entity management, compliance, and operational support, enabling seamless market entry and fostering sustainable growth.With a strong presence in Saudi Arabia, where we...

  • Client Experience Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

    Job DescriptionThe Client Experience Manager is responsible for delivering exceptional client experiences, driving sales growth, and developing a high-performing team.Key ResponsibilitiesClient Relationship Building: Develop and maintain strong relationships with clients, identifying their needs and preferences to deliver personalized services.Sales...

  • Director of Cybersecurity Growth

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Inspira Enterprise Full time

    We are seeking a seasoned cybersecurity sales professional to join our team at Inspira Enterprise. As Director – Cybersecurity Sales, you will be responsible for driving strategic growth, strengthening key customer relationships, and expanding our market footprint.About the RoleLead the development and execution of a comprehensive cybersecurity sales...

  • Enterprise Client Solutions Expert

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia FedEx Group Full time

    Key ResponsibilitiesIn this role, you will be responsible for:Developing and executing strategic plans to grow our enterprise client baseLeveraging expertise to identify new opportunities and develop innovative solutionsAnalyzing market trends and making informed decisions that drive business outcomesBUILDING and maintaining relationships with key...

  • Enterprise Account Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TAB ERP Solutions - Full time

    About the JobTAB ERP Solutions is looking for an Enterprise Account Manager to join our team. As an Enterprise Account Manager, you will be responsible for managing existing client relationships and developing new business opportunities within existing accounts.Key Responsibilities:Develop and execute account plans to drive revenue growth and expand our...

  • Enterprise IT Advisor

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Zak Solutions for Computer Systems Full time

    Zak Solutions for Computer Systems is an innovative IT solutions provider seeking a seasoned Enterprise IT Advisor to join our team.Responsibilities:Provide expert technical guidance to our sales team and clients on IT system selection and implementation.Develop and maintain strong relationships with key clients and partners.Identify new business...

  • Enterprise Strategy Consultant Expert

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha International for Information Technology Full time

    Company OverviewAlnafitha International for Information Technology is a leading provider of expert consulting services in the field of Enterprise Strategy and IT Service Management.Job DescriptionWe are seeking an experienced and skilled Enterprise Strategy Consultant to join our team in Riyadh, Saudi Arabia. The ideal candidate will have extensive knowledge...

  • Enterprise Growth Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

    About UsLean Technologies is a fast-growing fintech company operating across the UAE and Saudi Arabia. We've been on a mission to make financial data and payments more accessible since 2019.The RoleAs an Enterprise Sales Manager, you'll focus on developing new business opportunities with enterprise companies across various sectors. This includes generating...

  • Strategic Sales Leader

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia e& enterprise Full time

    Benefits and OpportunitiesAs a Sales Director at e& enterprise, you will have the opportunity to work with a dynamic team and drive business growth in the Contact Center Solutions and BPO sectors. You will be responsible for designing tailored outsourcing solutions that align with client needs and industry trends, driving revenue growth through strategic...

  • Enterprise Sales Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lean Technologies Full time

    Direct message the job poster from Lean TechnologiesGrowth | Recruitment | Hiring SuperStars | Talent | FinTechWe are seeking a highly experienced sales expert to play an instrumental role in growing Lean's market share in Saudi, ensuring Lean is the number one Open-Banking player in the Kingdom. In this role, you will be responsible for developing new...

  • Client Solutions Expert

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    Are you a driven and results-oriented professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Client Solutions Expert position at GES - Global Experience Specialists!Job Overview:We are seeking a highly skilled Client Solutions Expert to join our team in...

  • Enterprise Security Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Help AG, an e& enterprise company Full time

    About UsHelp AG is the cybersecurity arm of e& enterprise and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements.We remain vendor-agnostic, trustworthy, independent, and cybersecurity focused. With...

  • Cybersecurity Sales Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Inspira Enterprise Full time

    Inspira Enterprise is expanding its presence in the cybersecurity domain and seeks a highly experienced leader to drive strategic growth, strengthen key customer relationships, and expand market footprint.About the RoleDevelop and execute a comprehensive cybersecurity sales strategy to drive revenue growth, expand market share, and strengthen customer...

  • Client Relationship Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia One Tech Capital Full time

    Job Overview:We are looking for a seasoned Enterprise Sales Specialist to join our One Tech Capital team. As an Account Manager, you will be responsible for overseeing a portfolio of assigned clients and developing new business with existing clients.Key Responsibilities:Build and maintain strong, long-lasting client relationshipsNegotiate contracts and close...