IT Support Manager
1 day ago
We are seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running.
The extent of your duties will include but not be limited to:
- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines.
- Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
- Coordinating and overseeing your team's projects as they support technical task execution.
- Ensuring everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction.
- Developing and managing the IT budget, through its lifecycle and encouraging, supporting and facilitating IT skill development of Fulfillment Center staff.
- Leading people, hours and shifts: this will include staff and team scheduling.
- Inspiring continuous improvement of all IT team processes and initiatives, continually driving operational excellence.
A day in the life of an IT Manager involves:
- Collaborating with cross-functional teams to identify and implement process improvements.
- Developing and maintaining relationships with key stakeholders, including business leaders and customers.
- Staying up-to-date with industry trends and emerging technologies.
- Mentoring and coaching junior team members to help them grow professionally.
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