IT Support Manager

1 day ago


Riyad Al Khabra, Saudi Arabia Afaq - Warehouse Branch (Amazon) Full time
Job Description

We are seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running.

The extent of your duties will include but not be limited to:

  1. Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines.
  2. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
  3. Coordinating and overseeing your team's projects as they support technical task execution.
  4. Ensuring everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction.
  5. Developing and managing the IT budget, through its lifecycle and encouraging, supporting and facilitating IT skill development of Fulfillment Center staff.
  6. Leading people, hours and shifts: this will include staff and team scheduling.
  7. Inspiring continuous improvement of all IT team processes and initiatives, continually driving operational excellence.

A day in the life of an IT Manager involves:

  • Collaborating with cross-functional teams to identify and implement process improvements.
  • Developing and maintaining relationships with key stakeholders, including business leaders and customers.
  • Staying up-to-date with industry trends and emerging technologies.
  • Mentoring and coaching junior team members to help them grow professionally.


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