Engagement Manager

3 weeks ago

Riyad Al Khabra, Saudi Arabia Nexthink Full time

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

The Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organizations. With a 70% focus on project management, the EM ensures seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders. Additionally, the role retains all core responsibilities of an Engagement Manager, ensuring a balanced approach between project oversight and broader engagement management functions.

Key Responsibilities

  1. Project Management & Services Engagement Oversight
    • Utilize project management methodologies to plan, execute, and monitor services engagements effectively.
    • Oversee project progress, ensuring timely, within scope, and budget-conscious delivery of services.
    • Develop and manage project timelines, resource allocation, and key deliverables to optimize execution.
    • Proactively identify and mitigate risks, ensuring smooth project execution and stakeholder satisfaction.
    • Regularly communicate with internal and external stakeholders, providing updates, managing expectations, and addressing concerns.
    • Drive continuous improvement by gathering feedback and integrating lessons learned into future projects.
  2. Services Bookings & Revenue Forecasting
    • Develop and maintain accurate forecasts for service bookings to support business planning.
    • Monitor trends and provide insights to optimize resource allocation and planning.
    • Predict and track revenue generation from delivered services, ensuring financial performance aligns with forecasts.
  3. Services Scoping & Customer Alignment
    • Define and document the scope of services engagements, ensuring clarity and feasibility.
    • Align service offerings with customer needs and organizational capabilities to maximize value delivery.
  4. Sales Organization Support
    • Act as the key services point of contact for the sales team, providing clear and timely updates.
    • Support the sales-to-services handover process, ensuring smooth transitions and alignment.
  5. Operational & Administrative Responsibilities
    • Manage Kimble engagement assignments to ensure accurate and efficient resource allocation.
    • Approve Salesforce quotes for services engagements, ensuring accuracy and compliance.
    • Validate the handover from Solution Consultants to the Professional Services team, ensuring a structured transition.
    • Proactively raise red flags and address potential risks that may impact project delivery.
Qualifications

Ideal Candidate Profile

The successful candidate will have strong project management expertise and the ability to coordinate multiple stakeholders across different teams. They should demonstrate excellent organizational and communication skills and possess a collaborative mindset to work effectively in a cross-functional environment. Experience in services management, project planning, and customer-focused delivery is essential.

Tools & Resources

This role will leverage Kimble and Salesforce for operational management and project tracking. Training and support will be provided to ensure efficient use of these tools.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you Check what we offer:

  • Permanent position and a competitive compensation package (Stock Options also included).
  • Health insurance coverage for you and eligible dependents, including dental, vision, and alternative medicine options, with 100% coverage of healthcare premiums.
  • Flexible Hours and unlimited vacation, plus 3 company-paid volunteer days.
  • Hybrid work model.
  • Free access to professional training platforms to explore your interests and enhance your skills, ensuring continuous growth and success in your role.
  • Family benefits, including 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months, and 6 weeks of fully paid leave for secondary caregivers.
  • Up to $750 USD/year for gym membership reimbursement, supporting your journey towards a balanced and healthy lifestyle.
  • Bonuses for referring successful hires after three months of continuous employment.
#J-18808-Ljbffr

  • Brand Engagement Specialist

    5 days ago

    Riyad Al Khabra, Saudi Arabia Dailymealz Full time

    Dailymealz is looking for a highly skilled Social Media Specialist to join its team. In this role, you will be responsible for managing social media channels, developing content strategies, and analyzing performance. You will work closely with our strategic and creative teams to create engaging content and drive growth across our social media platforms.Main...

  • Client Engagement Support Expert

    2 days ago

    Riyad Al Khabra, Saudi Arabia Control Risks Full time

    Key ResponsibilitiesAs a Client Engagement Support Expert, you will play a critical role in supporting the growth of Control Risks' business in the Middle East region.Your primary responsibilities will include gathering and analyzing market and client intelligence, developing and maintaining relationships with key stakeholders, and providing regular market...

  • Customer Engagement Specialist

    23 hours ago

    Riyad Al Khabra, Saudi Arabia Montblanc Full time

    About the RoleThis is an exciting opportunity to join our dynamic sales team as a Sales Associate. In this role, you will be responsible for driving sales growth, building strong relationships with clients, and maintaining a high level of product knowledge.Key ResponsibilitiesSales and Service: Provide exceptional customer service, respond to client...

  • Business Development and Employer Engagement Expert

    2 days ago

    Riyad Al Khabra, Saudi Arabia Maximus Gulf Full time

    About the RoleWe are seeking a skilled Partnership Specialist to join our team at Maximus Gulf. As a Partnership Specialist, you will be responsible for creating and implementing employer partnership plans, promoting placement opportunities, and ensuring alignment with our strategic goals. You will also have the opportunity to collaborate with employer...

  • Cash Management Expert

    2 days ago

    Riyad Al Khabra, Saudi Arabia PayTech Nexus Ltd Full time

    Role SummaryThis role offers the opportunity to work on exciting payment transformation projects at PayTech Nexus Ltd. As a Global Payment Services Manager, you will lead payment transformation engagements and work closely with IT teams to design, develop, and test payment solutions.Your expertise in multiple project management methodologies (Agil,...

  • Senior External Relations Manager

    4 hours ago

    Riyad Al Khabra, Saudi Arabia Bounty Hunter World Full time

    Key ResponsibilitiesCrafting Corporate NarrativesYou will develop and implement comprehensive corporate communications plans that align with global strategy and regional priorities. This will involve creating engaging stories, leveraging social media platforms, and collaborating with cross-functional teams to ensure message consistency and impact.Social...

  • Social Media Campaign Manager

    5 days ago

    Riyad Al Khabra, Saudi Arabia Dailymealz Full time

    We are seeking an experienced Social Media Specialist to join our team at Dailymealz. In this role, you will be responsible for managing all social media channels, content strategies, and analytics. You will work closely with our strategic and creative teams to develop engaging content and drive growth across our social media platforms.Key...

  • Cloud Account Manager

    4 hours ago

    Riyad Al Khabra, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    At AWS EMEA SARL (Saudi Arabia Branch) (Amazon), we are seeking a highly skilled Senior Account Manager to join our team in Saudi Arabia. As a Senior Account Manager for Public Sector, you will have the exciting opportunity to help promote the growth and shape the future of an emerging technology.The ideal candidate will possess both a business and technical...

  • Customer Experience Manager

    23 hours ago

    Riyad Al Khabra, Saudi Arabia Cisco Full time

    Customer Experience ManagerCisco's Customer Experience team is looking for a highly skilled manager to lead our CX initiatives.As a Customer Experience Manager, you will be responsible for driving adoption and managing the CX services business to drive growth, while ensuring delivery of outcomes expected from the Cisco Portfolio.Key responsibilities...

  • Communication Manager

    5 days ago

    Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

    We are a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists working together to fight the world's most threatening diseases and enable access to care. As a leader in medical technology, we believe in each individual's potential to contribute with diverse ideas.The role of a Communications Consultant...

  • Strategic Account Manager, Oil and Gas, Cloud Leader

    4 hours ago

    Riyad Al Khabra, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    About the RoleWe are seeking a highly skilled Strategic Account Manager to join our team in Saudi Arabia. As a key member of our sales team, you will be responsible for managing our customer relationships in the oil and gas sector.In this role, you will provide business leadership and management to our customers, building and maintaining key relationships,...

  • Expert in Public Sector Management

    4 days ago

    Riyad Al Khabra, Saudi Arabia KAPSARC Full time

    We invite applications from qualified candidates who wish to join our team as an expert in Energy Policy. The KSPP offers a collaborative and dynamic work environment, where you will have the opportunity to work closely with colleagues from diverse backgrounds and engage with local and international partners.The successful candidate will be expected to...

  • Ticketing Campaign Manager

    4 hours ago

    Riyad Al Khabra, Saudi Arabia Kitopi Full time

    Job Description:As a Senior Performance Marketing Executive, you will be responsible for leading the design, planning, implementation, and optimization of marketing campaigns aimed at driving ticket sales and event engagement.

  • Senior Brand Manager

    23 hours ago

    Riyad Al Khabra, Saudi Arabia RecruitMe Plus Full time

    About UsRecruitMe Plus is a leading recruitment agency specializing in the food and beverage industry. Our client is a prominent company in this sector, seeking an experienced Senior Brand Manager to join their team in Riyadh, Saudi Arabia.Job ResponsibilitiesThe Senior Brand Manager will be responsible for:Developing and executing strategic marketing plans...

  • Vendor Management Expert

    2 days ago

    Riyad Al Khabra, Saudi Arabia Amazon Full time

    Key ResponsibilitiesThe Senior Vendor Manager will be responsible for:Developing and Implementing Strategies: Developing and implementing strategies to drive sales growth, build strategic partnerships, and manage vendor relationships.Building and Managing Vendor Relationships: Building and managing vendor relationships to achieve business objectives.Managing...

  • AWS Business Development Manager

    4 hours ago

    Riyad Al Khabra, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    We are seeking a driven and ambitious AWS Business Development Manager to join our team in Saudi Arabia. As an AWS Business Development Manager, you will be responsible for promoting the growth and adoption of AWS in key customer accounts in Saudi Arabia.Key ResponsibilitiesDevelop and execute a comprehensive account plan for select Enterprise accounts in...

  • Sales and Inventory Manager

    23 hours ago

    Riyad Al Khabra, Saudi Arabia Montblanc Full time

    About This OpportunityWe are seeking a talented Sales Associate to join our team at Montblanc. As a Sales Associate, you will play a vital role in driving sales growth, enhancing the customer experience, and upholding the highest standards of service excellence.ResponsibilitiesSales Performance: Achieve or exceed monthly sales targets through effective...

  • Enterprise Project Manager

    3 days ago

    Riyad Al Khabra, Saudi Arabia Sutherland Full time

    Sutherland is a global leader in driving business and digital transformation, delivering exceptional experiences for clients through its expertise in cognitive AI, intelligent automation, advanced analytics, and digital services.With over 35 years of experience, the company combines deep domain knowledge with proven optimization techniques to drive growth,...

  • Digital Transformation Manager

    3 days ago

    Riyad Al Khabra, Saudi Arabia Sutherland Full time

    Sutherland is a global leader in driving business and digital transformation, delivering exceptional experiences for clients through its expertise in cognitive AI, intelligent automation, advanced analytics, and digital services.With a proven track record of innovation, the company has developed 212 unique inventions associated with several patent grants in...

  • Operations Manager

    4 hours ago

    Riyad Al Khabra, Saudi Arabia Afaq - Warehouse Branch (Amazon) Full time

    About Afaq - Warehouse Branch (Amazon)We're building the future of customer service, as we work towards becoming Earth's most customer-centric company.Our Fulfillment Centers are at the heart of Amazon's rapidly growing Operations network: they're where we manage our fast-moving inventory. They're also where we developed our industry-leading workflows.In...