IT Engagement Manager
1 week ago
About InnovationTeam
InnovationTeam is a premier technology company focused on delivering innovative solutions and exceptional client experiences. We are a dynamic and forward-thinking organization that thrives on collaboration and creativity.
Job Summary
We are seeking an experienced and dedicated IT Engagement Manager to join our team. As the IT Engagement Manager, you will be responsible for fostering strong relationships with our clients, understanding their business needs, and ensuring that our services align with their strategic objectives.
Key Responsibilities:
- Client Relationship Management
- Serve as the main liaison between clients and internal teams, ensuring seamless communication and collaboration.
- Understand client requirements and translate them into actionable project plans and deliverables.
- Proactively identify opportunities for improvement and innovation in client engagements.
- Monitor project timelines, budgets, and resources, ensuring successful delivery of services.
- Conduct regular meetings and status updates with clients to review progress, address concerns, and gather feedback.
- Build and maintain strong, long-lasting client relationships based on trust and value.
- Provide insights and recommendations based on industry trends and best practices.
- Collaborate with sales, product, and technical teams to address client needs and service delivery challenges.
Requirements:
- Bachelor's degree in Information Technology, Business, or a related field.
- Minimum of 5 years of experience in IT client engagement roles, Key Account Manager, or Customer Success Manager.
- Strong understanding of technology solutions and services.
- Proven track record in managing client relationships and delivering exceptional service.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively with cross-functional teams and manage multiple priorities.
- Strong analytical and problem-solving skills.
- Familiarity with project management tools and methodologies.
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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