Digital Service Management Specialist

15 hours ago


Riyad Al Khabra, Saudi Arabia Linking Humans Full time

We're seeking an exceptional Digital Service Management Specialist to join our team at Linking Humans. As a key member of our IT operations team, you'll play a critical role in designing and implementing cutting-edge ServiceNow ITOM solutions that drive business success.

Responsibilities:

  • Design and implement ServiceNow ITOM solutions, including CMDB, Discovery, Service Mapping, Event Management, Cloud Management, and AIOps, to optimize business processes and improve service delivery
  • Collaborate with cross-functional teams to align ITOM strategies with business objectives, ensuring seamless integration and effective communication
  • Lead ITOM deployments, ensuring best practices and high-quality delivery, while promoting a customer-centric approach and continuous improvement
  • Work closely with ServiceNow developers and consultants to provide scalable and high-performance solutions that meet evolving business needs
  • Provide technical governance, troubleshooting, and strategic guidance across ITOM initiatives, driving operational efficiency and effectiveness

Requirements:

  • Proven experience as a ServiceNow ITOM Architect or similar role, with a strong track record of delivering successful projects
  • In-depth expertise in ServiceNow ITOM modules (Discovery, CMDB, Service Mapping, Event Management, etc.)
  • Understanding of cloud technologies (AWS, Azure, GCP) and integrations with ServiceNow, enabling seamless hybrid infrastructure management
  • Excellent communication skills in English (spoken and written), with the ability to convey complex technical information effectively
  • ServiceNow Certified Implementation Specialist (CIS-ITOM) is preferred, but not required
  • Willingness and ability to relocate to Saudi Arabia and work on-site, with a flexible mindset and adaptability

What We Offer:

  • Competitive salary based on experience, with opportunities for growth and development
  • Comprehensive medical insurance and visa sponsorship, ensuring your well-being and support during your transition
  • Relocation assistance to help you settle into your new environment, with a dedicated team to guide you
  • The chance to work on high-impact projects with a world-class team, driving digital transformation and innovation
  • Career growth opportunities in the expanding ServiceNow market in the Middle East, with a clear path for advancement and recognition


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