Client Relationship Specialist

4 days ago


Riyad Al Khabra, Saudi Arabia Lendo Full time
Job Description

We are seeking a talented Client Relationship Specialist to join our team at Lendo, a fast-growing FinTech company on a mission to transform the financial landscape in Saudi Arabia. Through our innovative digital lending platform, we empower businesses by offering fast, secure, and transparent access to finance.

Key Responsibilities:

  • Maintain a deep understanding of Lendo's products and services, staying updated on new offerings and industry trends.
  • Build and sustain strong relationships with prospective and existing clients, becoming their trusted advisor for financial solutions.
  • Conduct regular site visits and e-meetings with clients to maintain engagement and support.

Business Development:

  • Research and pursue new business opportunities to expand Lendo's client portfolio.
  • Identify and evaluate potential clients to assess compatibility with Lendo's products and services.
  • Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.

Client Needs Assessment & Solution Provision:

  • Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
  • Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
  • Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.

Sales & Revenue Generation:

  • Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
  • Track and report on client engagement and revenue performance, providing insights to the sales team.

Problem Resolution & Client Satisfaction:

  • Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
  • Foster long-term loyalty and trust with clients by providing consistent, reliable support.

Requirements:

  • Proven experience as a Client Relationship Specialist or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
  • Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
  • Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
  • Ability to manage multiple accounts and prioritize workload effectively.
  • Analytical mindset with a proactive approach to identifying and solving client issues.
  • Goal-oriented, with a track record of meeting or exceeding revenue targets.


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