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Sales and Service Director

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time
About the Role

The successful candidate will have a proven track record of delivering results in a fast-paced retail environment. They will be an excellent communicator, leader, and problem solver with a passion for the luxury sector.

Sales and Performance Management:

  1. Develop and execute sales strategies to drive revenue growth and meet business objectives.
  2. Analyze sales data to identify trends, opportunities, and areas for improvement.
  3. Establish clear KPIs to measure sales performance and provide regular feedback to team members.

Customer Service Excellence:

  • Ensure the team delivers exceptional customer service that meets the highest standards of luxury brands.
  • Foster strong relationships with customers, handle their inquiries and concerns professionally, and ensure their satisfaction.
  • Build and maintain relationships with VIP clients, understanding their needs and preferences.

Inventory and Merchandising:

  1. Oversee inventory management processes to optimize stock levels and minimize waste.
  2. Ensure merchandise aligns with organizational brand standards and visual merchandising guidelines.

Staff Management and Development:

  • Contribute to the recruitment, training, and development of staff, focusing on their growth and success.
  • Lead and manage key personnel, providing guidance and support when needed.

Skills and Qualifications:

  • University bachelor's degree in business administration or relevant field.
  • Proven experience as a Retail Manager in the Watches, Jewelry, and luxury sectors; fashion is a plus.
  • Strong leadership skills and ability to inspire a team.
  • Excellent communication and interpersonal skills.
  • Deep understanding of the luxury market and customer service excellence.
  • Ability to work flexibly and adapt to changing market conditions.
  • Knowledge of inventory management software and point of sale (POS) systems.