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Customer Service Representative

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time
{"h3": "About the Role

At HungerStation | هنقرستيشن, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Agent.

As a Customer Care Agent, you will be responsible for ensuring satisfactory response to customer interaction, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

* Handle customer interactions through ticketing, social media, inbound & outbound voice contact
* Escalate unresolved complaints appropriately
* Update the existing database with changes and status of each customer query/resolution
* Ensure satisfactory resolution of a variety of issues
* Interface with respective work center for resolution of complaints
* Manage resolution of queries/issues
* Be adequately trained and updated on any changes that take place from time to time
* Manage service delivery to customers to ensure high customer satisfaction levels and customer retention
* Determine requirements by working with customers
* Communicate effectively and clearly
* Be self-motivated and take initiative
* Work well with a team and be cooperative
* Demonstrate empathy and customer service orientation
* Focus on learning and knowledge enhancement
* Pay attention to detail and result orientation
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
* Fulfill requests by clarifying desired information; completing transactions; forwarding requests
* Sell additional services by recognizing opportunities to up-sell accounts; explaining new products
* Maintain contact center database by entering information
* Keep equipment operational by following established procedures; reporting malfunctions
* Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
* Possess the ability to prioritize, good judgment, and display an aptitude for accurate decision making
* Follow all relevant policies, procedures, and processes for daily work to be carried out in a controlled and consistent manner
* Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
* Promote adherence to policies, procedures, processes, and instructions within the organization
* Follow daily operations relating to the job to ensure work continuity
* Contribute to preparing timely and accurate reports that meet the requirements, objectives, and standards

Requirements:

* 0-1 year of relevant experience
* Bachelor's Degree in a relevant field is preferred
* Master's degree in a relevant field is preferred

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

At HungerStation | هنقرستيشن, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Apply now and take the first step towards a rewarding career with our team"}