ServiceNow ITOM Solutions Leader

2 days ago


Riyad Al Khabra, Saudi Arabia Linking Humans Full time

As a leading ServiceNow partner in Saudi Arabia, Linking Humans is seeking a talented ServiceNow ITOM Solutions Leader to drive the success of our IT operations management initiatives. This exciting role offers the opportunity to lead large-scale projects and drive digital transformation through the deployment of advanced ITOM capabilities.

Responsibilities:

  • Develop and deploy ServiceNow ITOM solutions, encompassing CMDB, Discovery, Service Mapping, Event Management, Cloud Management, and AIOps, to optimize business processes and improve service delivery
  • Collaborate with stakeholders and technical teams to align ITOM strategies with business objectives, fostering a culture of innovation and excellence
  • Lead ITOM deployments, ensuring best practices and high-quality delivery, while promoting a customer-centric approach and continuous improvement
  • Work closely with ServiceNow developers and consultants to provide scalable and high-performance solutions that meet evolving business needs
  • Provide technical governance, troubleshooting, and strategic guidance across ITOM initiatives, driving operational efficiency and effectiveness

Requirements:

  • Proven experience as a ServiceNow ITOM Architect or similar role, with a strong track record of delivering successful projects
  • In-depth expertise in ServiceNow ITOM modules (Discovery, CMDB, Service Mapping, Event Management, etc.)
  • Understanding of cloud technologies (AWS, Azure, GCP) and integrations with ServiceNow, enabling seamless hybrid infrastructure management
  • Excellent communication skills in English (spoken and written), with the ability to convey complex technical information effectively
  • ServiceNow Certified Implementation Specialist (CIS-ITOM) is preferred, but not required
  • Willingness and ability to relocate to Saudi Arabia and work on-site, with a flexible mindset and adaptability

What We Offer:

  • Competitive salary based on experience, with opportunities for growth and development
  • Comprehensive medical insurance and visa sponsorship, ensuring your well-being and support during your transition
  • Relocation assistance to help you settle into your new environment, with a dedicated team to guide you
  • The chance to work on high-impact projects with a world-class team, driving digital transformation and innovation
  • Career growth opportunities in the expanding ServiceNow market in the Middle East, with a clear path for advancement and recognition


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