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Service Delivery Manager

2 months ago

Dammam, Eastern Province, Saudi Arabia Parker Consult Full time
Job Summary

Parker Consult is seeking a highly skilled Service Delivery Manager to lead our technical service team in Dammam, Saudi Arabia. As a key member of our operations team, you will be responsible for providing strategic leadership and direction to ensure the delivery of high-quality services to our clients.

Key Responsibilities
  • Leadership and Management
    • Provide leadership and guidance to the technical service team to achieve business objectives.
    • Develop and implement effective safety protocols to ensure a safe working environment.
  • Service Delivery
    • Develop and manage service delivery plans to meet client expectations.
    • Ensure timely and efficient completion of service calls and tasks.
  • Operational Management
    • Manage and control department budgets and costs.
    • Develop and implement process improvements to increase efficiency and productivity.
  • Reporting and Compliance
    • Prepare and submit regular reports to management on service delivery performance.
    • Ensure compliance with company policies and procedures.
Requirements
  • Experience
    • Minimum 5 years of experience in a technical service management role.
  • Skills
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment.
About Parker Consult

Parker Consult is a leading management consultancy in the Middle East, providing executive search and selection, consultancy, and training services to clients across the region. We are committed to delivering high-quality services and building long-term relationships with our clients.