Customer Service Representative

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time
About Us

Salehiya Healthcare has been a specialized healthcare company since 1964, offering a wide range of pharmaceuticals, medical equipment, and healthcare supplies. Our company has grown rapidly and evolved to meet the demands of a constantly growing market.

Job Purpose

This role requires a Customer Service Representative who can maintain strong customer relationships and improve IT services to ensure customer satisfaction.

Key Accountabilities:

  1. Dispatch issues or inquiries to the concerned department or person.
  2. Communicate updates or new information to agents.
  3. Provide product or service information by answering questions from agents and offering assistance.
  4. Provide feedback on quality reviews to call center employees and management.
  5. Ensure incidents and inquiries are closed in CRM after closure in SAP ERP.
  6. Follow up with customers to measure customer satisfaction.
  7. Anticipate escalations and take over calls when needed.
  8. Keep management informed about issues and problems.
  9. Improve quality results by identifying and monitoring trends and quality risks.
  10. Advise ways to optimize procedures and keep agents motivated and up-to-date.
  11. Perform other duties as assigned.

Qualifications and Experience:

  • Bachelor's degree or diploma in computer science, engineering, business, or related field.
  • Minimum 1-2 years of experience in customer service.


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