Director of Guest Services
6 days ago
">As a Director of Guest Services at Novotel Northbeach, you will be responsible for delivering exceptional guest experiences and driving business growth through effective leadership and strategic planning.
The successful candidate will have a minimum of 2-3 years' experience in a similar role, with a strong ability to set priorities, balance competing priorities, and multi-task effectively. You will also possess excellent interpersonal and communication skills, as well as a strong customer service orientation.
Your main responsibilities will include developing the hotel operating strategy, participating in the preparation of the Annual Business Plan, and co-ordinating the organizational and administrative functions in all areas of the hotel rooms operation. You will also be responsible for monitoring service and product standards, making recommendations for modernization, and ensuring that each department is accounted for separately as an individual profit centre.
In addition, you will participate in public relations activities, sales calls, and other promotional activities designed to enhance the image and profitability of the hotel. You will also provide creative ideas to project and enhance the image of the hotel, personally verify that guests are receiving the best possible service, and ensure the privacy and security of in-house guests are maintained by the team at all times.
You will also administer the overall effort of cost control to ensure efficiency, productivity, and departmental profitability without compromising the guest experience. Finally, you will perform any other duties that management may reasonably require, including understanding and adhering to all fire and safety procedures, liaising with Front Office to ensure that rooms allocated or requested are ready/clean for guests prior to their arrival, and establishing workflow for the GRO as per the specified JD.
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Executive Guest Services Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full timeLuxury Guest Services Director Position:We are looking for an Executive Guest Services Director to lead our luxury guest services team at Kimpton Hotels.Main Responsibilities:Ensuring that all guest feedback is communicated to the relevant departments for continuous improvement.Maintaining up-to-date knowledge of local attractions, restaurants, events, and...
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Guest Services Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full timeAbout This RoleWe're seeking a highly organized and detail-oriented individual to join our team as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.Key...
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Guest Services Ambassador
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeJob Position: Executive ReceptionistLocation: Saudi ArabiaAbout This OpportunityWe are seeking a highly skilled and experienced Hospitality Services Coordinator to join our team at Saudi Petroleum Services Polytechnic.Main ResponsibilitiesGreet and seat guests in a welcoming and professional manner, ensuring that they feel valued and respectedManage...
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Customer Service Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full timeWe are seeking a Customer Service Director to join our team at Pause Experience Company, PAUSEAWAY (R). As a key member of our front office team, you will be responsible for leading the customer service effort and ensuring that all guests have a positive experience.About the JobThe ideal candidate will have relevant experience in a similar role and a proven...
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Residential Guest Services Director
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full timeAbout UsAt Rotana Hotels, we are committed to providing our guests with an unparalleled level of service and comfort. Our hotels offer spacious rooms, modern amenities, and world-class dining options. We are dedicated to creating memorable experiences for our guests and building long-lasting relationships with our customers.
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Guest Services Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full timeAt Rotana Hotels, we are committed to delivering exceptional guest experiences. As a Team Leader - Guest Services, you will play a vital role in achieving this goal by providing personalized service and attention to our guests.About the Role:This is a key leadership position within our Guest Services team.You will be responsible for coordinating guest...
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Guest Services Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia DEWAN CONSULTANTS FZ L.L.C Full timeWe are looking for a highly skilled Guest Services Coordinator to join our team at DEWAN CONSULTANTS FZ L.L.C. The successful candidate will be responsible for coordinating guest services, including responding to guest inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Coordinate guest services and respond to guest...
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Guest Services Associate
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeAbout the RoleWe are seeking an experienced Guest Relations Officer to join our team at Arab National Bank. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests have a memorable stay.Your primary objective will be to anticipate and meet the needs of our guests, providing...
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Hospitality Service Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full timeIHGarmyhotels is committed to delivering memorable experiences to our guests. As a Hospitality Service Director, you will play a pivotal role in ensuring our guests feel valued and cared for throughout their stay.You will be responsible for supervising the concierge team, managing guest services, and maintaining knowledge of local attractions. We are looking...
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Guest Services Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full timeGuest Services Coordinator Job DescriptionMarriott International is seeking a highly organized and detail-oriented Guest Services Coordinator to join our team.About the RoleThe Guest Services Coordinator will be responsible for coordinating and managing the activities of front office teams, including Bell/Door Staff, Switchboard and Guest Services/Front...
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Guest Services Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full timeAre you passionate about providing exceptional service and creating memorable experiences for our guests? As a Guest Services Coordinator at IHGarmyhotels, you will have the opportunity to make a real difference in the lives of our guests.In this role, you will be responsible for managing guest requests, resolving issues, and ensuring that every guest feels...
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Guest Services Associate
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lucid Motors Full timeGuest Services PositionWe are seeking a Guest Services Associate to provide exceptional service experiences to our guests, ensuring seamless communication throughout the service process.Responsibilities include:Managing guest inquiries and concerns in a timely and professional manner.Coordinating with service advisors to ensure accurate scheduling and...
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Guest Services Representative
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full timeJob SummaryThe Guest Services Representative is responsible for providing exceptional guest services, responding to inquiries, resolving issues, and ensuring a positive guest experience. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong ability to work in a fast-paced environment.Key ResponsibilitiesGuest...
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Guest Services Director
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full timeKimpton Riyadh: A Boutique Hotel ExperienceLocated in King Abdullah Financial District, Kimpton Riyadh is our first hotel in the Middle East, bringing the brand's playful energy, infectious personality, and unique design style to this landmark development.Key ResponsibilitiesManage incoming reservations via phone, email, and online booking systems.Ensure...
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Guest Service Ambassador
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full timeJob DescriptionAs a Guest Service Agent, you will be the first point of contact for our guests, responsible for creating a memorable experience from check-in to check-out.You will be required to possess excellent communication skills, both written and verbal, in order to provide professional and customer-focused service to our guests.Key responsibilities...
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Guest Services Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full timeAt Marriott International, we are committed to delivering exceptional hospitality and service to our guests. As a Guest Services Manager, you will play a critical role in ensuring that our high standards are met.Key Responsibilities:Manage the flow of questions and direct guests within the lobbySupport the tracking and resolution of service issuesCandidate...
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Guest Service Supervisor
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeKimpton Hotels & Restaurants is a dynamic and innovative hotel company that's changing the face of hospitality. We're seeking a skilled Guest Relations Supervisor to join our team at Kimpton Riyadh, where we're creating a new standard for customer service.The successful candidate will be responsible for leading the guest relations team, greeting guests upon...
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Guest Services Representative
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia PAUSEAWAY Full timeKey ResponsibilitiesCoordinate daily Front Office activities, prioritizing guest requests and resolving any issues that may arise.Collaborate with other departments and external suppliers to guarantee exceptional service delivery.Respond to guest inquiries and address their concerns in a timely and professional manner.Educate guests about PAUSEAWAY and its...
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Guest Experience Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full timeResponsibilitiesConstantly monitor guest service level, ensuring maximum guest satisfaction.Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of discerning guests.Oversee Concierge operations, including bell desk and doormen, ensuring hotel standards and procedures are fully known and followed.
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Guest Services Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Wollongong Northbeach Full timeJob Overview">We are seeking a seasoned and skilled Front Office Supervisor to join our team at Novotel Wollongong Northbeach. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and driving business growth through efficient operations.">Key Responsibilities:">">SUPERVISE FRONT DESK STAFF TO DELIVER...