Director of Guest Services

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Novotelnorthbeach Full time
Key Responsibilities
">As a Director of Guest Services at Novotel Northbeach, you will be responsible for delivering exceptional guest experiences and driving business growth through effective leadership and strategic planning.

The successful candidate will have a minimum of 2-3 years' experience in a similar role, with a strong ability to set priorities, balance competing priorities, and multi-task effectively. You will also possess excellent interpersonal and communication skills, as well as a strong customer service orientation.

Your main responsibilities will include developing the hotel operating strategy, participating in the preparation of the Annual Business Plan, and co-ordinating the organizational and administrative functions in all areas of the hotel rooms operation. You will also be responsible for monitoring service and product standards, making recommendations for modernization, and ensuring that each department is accounted for separately as an individual profit centre.

In addition, you will participate in public relations activities, sales calls, and other promotional activities designed to enhance the image and profitability of the hotel. You will also provide creative ideas to project and enhance the image of the hotel, personally verify that guests are receiving the best possible service, and ensure the privacy and security of in-house guests are maintained by the team at all times.

You will also administer the overall effort of cost control to ensure efficiency, productivity, and departmental profitability without compromising the guest experience. Finally, you will perform any other duties that management may reasonably require, including understanding and adhering to all fire and safety procedures, liaising with Front Office to ensure that rooms allocated or requested are ready/clean for guests prior to their arrival, and establishing workflow for the GRO as per the specified JD.

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