Customer Service Director

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

We are seeking a Customer Service Director to join our team at Pause Experience Company, PAUSEAWAY (R). As a key member of our front office team, you will be responsible for leading the customer service effort and ensuring that all guests have a positive experience.

About the Job

The ideal candidate will have relevant experience in a similar role and a proven track record of delivering exceptional customer service. They will be responsible for overseeing the daily operations of the front desk team, managing guest interactions, and ensuring that all guests have a positive experience.

  • This includes supervising and managing guest interactions, monitoring guest satisfaction, and making recommendations for improvement.
  • The Customer Service Director will also participate in developing and enhancing the guest journey in collaboration with the Customer Experience team based on the brand strategy and guidelines.
Key Responsibilities
  • Supervise and manage guest interactions, ensuring that all guests have a positive experience.
  • Monitor guest satisfaction and make recommendations for improvement.
  • Participate in developing and enhancing the guest journey in collaboration with the Customer Experience team.
  • Act as duty manager when needed and communicate effectively with different teams in the property.
Requirements
  • Relevant experience in a similar position for at least 1-3 years.
  • Previous experience working in the luxury hospitality industry or with luxury lifestyle brands is preferred.
  • Excellent verbal, writing, listening, and presentation skills.
  • Self-motivated and creative problem-solver.


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