Assistant Director Spa

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Full time
About Us

Mandarin Oriental Hotel Group is a leading luxury hospitality provider, renowned for its exceptional service, stunning properties, and commitment to excellence.

Why Join Our Team?

We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package, including competitive salary, generous vacation time, and ongoing training and development programs.

Responsibilities
  1. General:
  • Maintain compliance with company policies, procedures, and regulatory requirements.

  • Support all aspects of the Mandarin Oriental, Riyadh Human Resources Strategic Policy.

  • Participate in learning and development activities, staying up-to-date with industry trends and best practices.

  • Safeguard sensitive information and maintain confidentiality.

  • Adhere to data protection guidelines and secure sensitive information.

Departmental:Spa Operations
  • Manage daily spa operations, including guest interactions, staff scheduling, and service delivery.

  • Plan and coordinate spa events, treatments, and promotions, collaborating with internal stakeholders.

  • Conduct regular walkthroughs to monitor quality standards and address any issues.

  • Manage relationships with external vendors, suppliers, and partners.

  • Analyze guest feedback and develop strategies to enhance the guest experience.

Training and Development
  • Design and deliver training programs for Spa Concierge and Spa Attendant teams.

  • Create and maintain training materials and guides.

  • Evaluate training effectiveness and make recommendations for future initiatives.

Customer Focus
  • Respond to guest inquiries and concerns in a timely and professional manner.

  • Address guest complaints, providing empathetic listening and solutions.

  • Monitor guest feedback channels and analyze comments, suggestions, and concerns.



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