Customer Service Operations Lead

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Workforce Management Director

At Keeta, we're revolutionizing the food delivery space with cutting-edge technology. As a Senior Manager, Workforce Management – Customer Service, you'll play a critical role in optimizing our workforce management strategy.

Your Key Responsibilities will include:

  • Forecasting and Planning – Use historical data and trends to develop short- and long-term workforce forecasts, ensuring optimal staffing and resource planning.
  • Scheduling and Real-Time Management – Design and optimize schedules, oversee real-time workforce adjustments, and lead teams to handle dynamic service demands.
  • Performance Analytics and Optimization – Track key KPIs (service levels, AHT, staff utilization), drive data-backed improvements, and collaborate with operations to enhance efficiency.
  • Tools and System Management – Implement and maintain WFM tools while exploring automation and AI-driven optimizations.
  • Cross-Team Collaboration – Partner with operations, recruitment, training, and tech teams to align workforce strategies with business goals.

Our Company Culture:

  • Innovation-Driven: We're constantly looking for new ways to improve our services and processes.
  • Fast-Growing & Dynamic: We're expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.


  • Riyadh, Ar Riyāḑ, Saudi Arabia 2P Perfect Presentation Full time

    Job OverviewJob Title: Customer Service Team LeadCompany: 2P Perfect PresentationWe are seeking a skilled and experienced Customer Service Team Lead to join our team at 2P Perfect Presentation. As a key member of our customer service department, you will be responsible for leading a team of customer support professionals and ensuring they meet performance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full time

    Job DescriptionThe Maintenance Operations Manager will be responsible for delivering high-quality maintenance services to our customers. This includes leading and coaching a team of maintenance supervisors, ensuring operational targets are met, and driving key business change initiatives. Key responsibilities include:


  • Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    Keeta is seeking a talented Customer Service Team Lead to lead our customer-facing teams in delivering exceptional service experiences. In this role, you will oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.Main ResponsibilitiesLead customer-facing teams, ensuring consistent delivery of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    Morni | مرني seeks a Customer Service Team Lead to oversee and ensure customer satisfaction by providing timely and satisfactory responses to customer interactions.ResponsibilitiesContinuously improve work processes to enhance the effectiveness of customer interactions and optimize team performance.Monitor, supervise, and evaluate performance metrics to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Group Full time

    Our Expectations:We expect our Sales Supervisors to have good experience working within similar sales roles, enthusiasm to drive excellent customer service standards, and strong team player skills with the ability to lead by example. You should be confident, a team player with excellent customer service skills and good attention to detail.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Job SummaryServicenow is seeking a Principal Technical Consultant to lead our Customer & Industry Workflows team. As a technical expert, you will guide clients through the implementation of our Customer Service Management (CSM) and Field Service Management (FSM) solutions.Key ResponsibilitiesProject DeliveryAct as the primary technical liaison for projects,...

  • Lead Auditor

    6 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia هيئة الزكاة والضريبة والجمارك Full time

    About the RoleThis is an exceptional opportunity to join our organization as a lead auditor in Customs Operations. You will play a crucial role in developing frameworks, policies, and operational plans to drive business excellence.Key ResponsibilitiesDeveloping and maintaining high-quality audit guidelines and methodologies.Collaborating with external...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HALA Full time

    About HALAHALA is a leading fintech player in the MENAP region, redefining financial services and building the future bank of SMEs. Our mission is to empower SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools.We currently operate multiple entities in UAE, Saudi Arabia, and Egypt, offering solutions that...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saragroup Full time

    About UsSaragroup values genuine teamwork and authenticity. We believe in being the best version of ourselves, leading to great accomplishments and results.The Homeware Division specializes in curating luxurious tableware, gifting items, and unique home décor pieces, blending global trends with traditional tastes and styles.Your Responsibilities:Achieve...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    Company Overview:Danaher is a global organization that empowers associates to make a real-life impact through science and technology. With over 80,000 people worldwide, we strive to help our customers win by providing innovative solutions.Job Description:This role offers an exciting opportunity to work in customer service/logistics and contribute to the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job Title: Customer Service RepresentativeEZOrder, a leading B2B office supply company in Riyadh, is seeking a highly skilled Customer Service Representative to handle sales orders and provide exceptional client support.Key Responsibilities:Efficiently process sales orders received via email by inputting them into our system.Maintain accurate records of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tamara Full time

    **About Us**Tamara is a leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to helping people achieve their dreams by building a customer-centric financial super-app. With millions of users in the region and partnerships with global brands, Tamara operates from its headquarters in Riyadh, offering unique experiences through...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SolexPlus Full time

    About the JobWe are seeking an experienced training specialist to join our contact center team as a Training Specialist. As a key member of our team, you will be responsible for designing, delivering, and evaluating training programs to ensure our contact center agents are equipped with the skills and knowledge needed to provide exceptional customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    About Our CompanyArab National Bank is committed to delivering world-class customer experiences through our call center operations. We are seeking a skilled Team Lead for Call Center Excellence to join our team and contribute to our mission.Job OverviewThe Supervisor of Customer Experience will be responsible for leading a team of customer service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Marketing Group (GMG Group) Full time

    Job Description:The Customer Service Director will be responsible for delivering exceptional customer experiences, driving sales growth, and improving customer satisfaction. This role requires excellent leadership skills, a deep understanding of the retail industry, and a passion for customer service.Key Responsibilities:Develop and execute customer service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Premium Solutions Consultancy Full time

    About UsPremium Solutions Consultancy is a renowned consultancy firm in Riyadh, Saudi Arabia, specializing in delivering premium solutions to our clients. We take pride in our commitment to providing exceptional customer service and exceeding our clients' expectations.We are currently seeking a skilled and experienced Customer Service Manager to join our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    As a Senior Technical Consultant at ServiceNow, you will be responsible for the successful delivery of our Customer Service Management (CSM) solutions and services. This includes providing subject matter expertise within the industry and leading all technical aspects of project delivery and solution delivery.Key QualificationsProven experience as a key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kone México Full time

    About KONE MéxicoCertified as a Top Employer; KONE México is dedicated to creating a better world of work by fostering excellent people practices. We strive for a great work culture, inspiring high standards of quality and efficiency while putting our people first.We are seeking a highly skilled professional to lead and coach a team of Maintenance...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking a Customer Service Representative to support our Riyadh operation.Key Responsibilities:Respond to customer inquiries and requests via our website.Process orders and provide timely updates on their status.Resolve customer complaints in a professional and courteous manner.Collaborate with the back-office team to ensure efficient issue...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co Full time

    Job Description:The primary objective of the Sales Associate role at Hamad M. Al Rugaib & Sons Trading Co is to provide exceptional customer service, ensuring a positive shopping experience for all customers.Greet customers warmly and respond promptly to their inquiries, utilizing product knowledge to engage them with merchandise and foster outstanding...