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Senior Store Operations Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia eXtra (United Electronics Co.) Full time

About Us

eXtra (United Electronics Co.) is a forward-thinking retailer dedicated to innovation and excellence. Our goal is to provide customers with an unparalleled shopping experience through cutting-edge technology and top-notch service.

The Job

We're looking for a Customer Experience Director to lead our customer-facing initiatives. As a key member of our team, you'll develop and implement strategies to enhance customer engagement, satisfaction, and loyalty.

Key Responsibilities:

  • Develop and implement customer experience initiatives to drive engagement and satisfaction
  • Collaborate with cross-functional teams to ensure seamless customer interactions
  • Conduct market research to identify trends and opportunities for growth
  • Analyze customer feedback and make recommendations for improvement

Requirements:

  • Minimum 5 years of experience in customer-facing roles
  • Proven track record of developing and implementing successful customer experience initiatives
  • Excellent communication and project management skills
  • Degree in marketing, business, or related field