Outlet Performance Strategist

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Patchi Full time

About the Role

The Area Manager will play a crucial role in driving business growth, improving operational efficiency, and maintaining exceptional customer satisfaction at Patchi Café. This challenging and rewarding position demands a strategic thinker who can balance commercial objectives with employee engagement and customer needs.

Key Accountabilities

  • Develop and implement strategies to enhance outlet performance, optimize sales, and improve customer satisfaction.
  • Lead and motivate a high-performing team, providing coaching, guidance, and development opportunities to ensure outstanding results.
  • Maintain accurate records, reports, and paperwork, ensuring compliance with regulatory requirements and company policies.
  • Collaborate with the HR Department and line management positions to effectively hire, train, and promote staff within the assigned Outlets.
  • Monitor and address guest complaints and concerns promptly, resolving issues in accordance with Patchi Café's standards.

Essential Qualifications

  • Bachelor's degree in hospitality management or relevant experience and proven capability in management.
  • At least 8 years of experience in the Food and Beverage industry, including managerial exposure, preferably in a high-end concept.
  • Strong command of English and the local language, enabling effective communication and collaboration.


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