Customer Experience Coordinator

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

As a senior member of our team, the Front Office Team Lead plays a critical role in delivering exceptional guest experiences and ensuring operational excellence at Crowne Plaza Riyadh Al Waha, an IHG Hotel. This role requires a highly motivated and experienced individual who can provide guidance and support to the front office team.

Key Responsibilities:
  1. Guest Experience: Ensure that all guest interactions are exceptional, and that our high standards of service are consistently met.
  2. Team Guidance: Provide guidance and support to the front office team, helping them to develop their skills and knowledge.
  3. Operational Execution: Manage guest information, group bookings, and local event information, using public address systems as needed, conduct thorough investigations into guest complaints, providing effective solutions to resolve issues.

Requirements: A diploma or vocational certificate in hotel administration, hotel management, or a related field; at least one year of experience in front office or guest services, including supervisory experience, or an equivalent combination of education and experience.

Key Skills: Strong communication and interpersonal skills; proficiency in Microsoft Office and Front Office Systems; strong organizational and problem-solving abilities, with a focus on guest satisfaction and operational efficiency.



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