Performance Quality Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia سيارة Full time

Syarah aims to redefine the car buying experience in Saudi and the Middle East by providing a hassle-free digital platform. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our sales officers deliver exceptional customer service.

Responsibilities

You will be responsible for assessing the quality of our sales officers' performance, monitoring calls, and evaluating their demeanor, technical accuracy, and customer service skills.

  • Monitor inbound and outbound calls to assess sales officers' performance.
  • Design call monitoring formats and quality standards.
  • Compile and analyze performance data using our quality monitoring system.
Requirements
  • Minimum 2 years of QA experience.
  • Excellent communication, verbal and written skills.
  • Outstanding customer service skills.
  • Strong focus on quality and customer satisfaction.
  • Microsoft Office proficiency.


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