Leather Goods Department Manager

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Fendi Italia Srl Full time
Job Title: Leather Goods Department Manager

Fendi Italia Srl is seeking a highly skilled and experienced Leather Goods Department Manager to join our team.

Key Responsibilities:
  • Category Sales Management and Business Development:
    • Lead and develop the business of the Leather Goods Department by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.
    • Monitor and achieve category department performance with relevant Key Performance Indicators (KPIs).
    • Analyze the category business, propose and implement action plans to improve results.
    • Set category performance targets for the team and individuals with the Store Manager.
    • Be sensitive to competitors' trading activities and provide feedback to the Store Manager.
  • Client Management:
    • Leverage all clienteling tools to achieve Department and Store business goals.
    • Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities.
    • Manage customer service quality to meet customer expectations by offering excellent customer service standards.
    • Improve Mystery Shopper Results with action plans.
    • Implement appropriate Customer Relationship Management (CRM) tools and develop a loyal customer base for the particular product category.
    • Act as brand category ambassador to educate VIP and new clients.
  • Operations and Visual Merchandising:
    • Ensure that merchandise is properly managed, displayed, stored, and maintained by the team.
    • Maintain inventory accuracy and shrink rates within company standards.
    • Report to Stock Planning and Merchandising team when there is an out of stock on best sellers.
    • Maintain visual merchandising consistent with Company standards.
    • Align visual merchandising and sales performance periodically.
    • Optimize display and proximity storage.
  • Team Management and Development:
    • Discuss individual performance every month and coach team members.
    • Motivate the team to perform at their highest level to meet individual and store objectives.
    • Organize the team efficiently according to business needs and delegate responsibilities.
    • Translate strategic and business goals into concrete individual actions and objectives.
    • Conduct category training for the team.
    • Execute the in-store training routine set by the Store Manager.
    Requirements:
    • 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
    • Bachelor's Degree or equivalent is preferred.
    • Manages image standards at a high level.
    • Strong selling and communication skills are necessary.
    • Excellent relationship skills, self-reliant, approachable, and patient.
    • Confidence, organizational skills, and professionalism.
    • Client-focused with great business acumen.
    • Administration and financial skills.
    • Computer skills and Retail management system knowledge.
    • Goal-oriented approach and multitasking abilities.
    • Strong knowledge and/or interest in the fashion/luxury industry.

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