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Front Office Coordinator

1 week ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia IHG Hotels & Resorts Full time
About Our Team

At Crowne Plaza hotels, we pride ourselves on our commitment to customer satisfaction. Our team is dedicated to providing a warm welcome, efficient check-in processes, and attentive service throughout your stay.

Service Style
  1. Personalized Connections: We take the initiative to connect with our guests proactively and positively, making them feel valued and appreciated.
  2. Adaptable Support: We adapt to the moment, reading our guests' moods and needs to provide timely assistance.
  3. Productive Solutions: We prioritize productivity, ensuring our guests have everything they need to succeed during their trip.
  4. Promoting Relaxation: We make recommendations to help our guests make the most of their free time, enhancing their overall experience.
Job Requirements
  • We're looking for a highly skilled Receptionist Local to join our team at Crowne Plaza hotels.
  • The successful candidate will be responsible for managing front office operations, including guest arrivals, departures, and registrations.
  • They will also be responsible for processing cash transactions, maintaining accurate records, and following established credit policies.
  • The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle multiple tasks and priorities.
  • They will also be familiar with hotel software systems, including property management systems and phone systems.
  • The successful candidate will be available to work varied shifts, including evenings and weekends.
  • They will be responsible for maintaining a clean and organized workspace, adhering to hotel standards and quality control procedures.
  • The ideal candidate will be a team player, working collaboratively with other departments to ensure seamless guest experiences.
  • They will be proactive in identifying and resolving guest issues, escalating concerns to senior team members as necessary.
  • The successful candidate will be committed to ongoing learning and development, staying up-to-date with industry trends and best practices.
  • They will be available to participate in training programs, workshops, and other professional development activities.
  • Furthermore, they will be responsible for maintaining confidentiality and handling sensitive information with discretion.
  • The successful candidate will adhere to hotel policies and procedures, including those related to guest data protection and financial compliance.
Benefits and Perks

We offer a range of benefits and perks to support your well-being and career growth. These include:

  • A highly competitive salary and bonus scheme
  • Ongoing training and development opportunities
  • Access to global career advancement programs
  • Discounts on hotel stays and other IHG services
  • Comprehensive health insurance and wellness programs
  • A dynamic and supportive work environment