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Resort Reception Coordinator
1 week ago
Role Description
We are seeking an experienced Front Office Operations Manager to oversee the daily activities of our Front Office team at Mövenpick Hotels & Resorts. As a key member of our hotel's operations, you will be responsible for ensuring seamless guest experiences, managing staff performance, and maintaining high standards of service quality.
Responsibilities
- Guest Experience
- Manage daily room inventory and coordinate with Housekeeping to ensure timely cleaning of requested rooms.
- Handle all guest correspondence and respond promptly to their inquiries.
- Staff Management
- Recruit, select, and train Front Office staff.
- Develop and conduct training programs to enhance team members' skills and knowledge.
- Prepare weekly staff schedules, considering anticipated business, operating budgets, and service standards.
Main Requirements
To succeed in this role, you must have excellent leadership, interpersonal, and communication skills, as well as experience in a similar capacity within the hospitality industry.
