Retail Store Operations Coordinator

7 days ago


Khobar, Eastern Province, Saudi Arabia Chalhoub Group Full time
About the Role

As a Retail Store Operations Coordinator at Chalhoub Group, you will play a crucial role in supporting the implementation, control, and compliance of all Retail Standard Operating Policies & Procedures. Your primary responsibility will be to ensure in-store presence to gather pain points and report back to the RSO team.

Key Responsibilities
  • Raise Purchase Orders (LPOs) to suppliers and contractors in a timely manner.
  • Send and Follow-up Contracts to the Finance department for signature.
  • Raise Delivery Orders (DOAs) to ensure smooth delivery of goods.
  • Process Payments of suppliers and contractors through the Hive Express platform.
  • Update Operational and Capital Expenditure (Opex and Capex) Trackers to ensure accurate financial reporting.
  • Obtain Marketing Events Permits to ensure compliance with regulatory requirements.
  • Review the RSO Platform and follow up on store audits to ensure compliance with company standards.
  • Create New Suppliers in the Emac system to ensure seamless ordering and payment processes.
  • Place Orders for supplies and stationery to ensure a well-stocked store environment.
  • Place Orders for professional use in the salon to ensure a high level of customer satisfaction.
  • Obtain Insurance from the admin team and submit renewal requests in a timely manner.
  • Collect Updates from the operations and e-commerce teams to create PowerPoint presentations.
  • Perform E-commerce Tasks to ensure a seamless online shopping experience.
  • Accomplish Service Level Agreements (SLAs) with the team, including timely delivery, quantity, and quality.
  • Investigate Issues and coordinate with the HCC team to resolve any discrepancies.
  • Update Orders Tracker in Google Sheets to ensure accurate inventory management.
  • Book Deliveries with logistics daily to ensure timely receipt of goods.
  • Book Orders with the DSP team to ensure seamless delivery of goods.
  • Check Emails received from the Farfetch team and follow up on any outstanding issues.
  • Order Products through the PLV system to ensure a well-stocked store environment.
  • Investigate Issues raised by the Farfetch team and revert with solutions.
Requirements
  • 2 Years' Experience in retail operations.
  • English Language Proficiency to communicate effectively with the team.
  • Flexibility in Working Hours to accommodate store needs.


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