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Phone Support Representative

2 weeks ago

Riyad Al Khabra, Saudi Arabia 剧桥敢 Full time

Rgheeb is committed to delivering exceptional customer experiences through our innovative approach to customer service. We are seeking a skilled and enthusiastic Call Center Representative to join our team.

Job Description
  • This is an exciting opportunity to work in a dynamic and supportive environment where you can develop your customer service skills and gain valuable experience.
  • You will work closely with our team to achieve performance targets and improve service quality.
  • The ideal candidate will possess excellent communication skills, a friendly attitude, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
  1. Handle inbound and outbound calls in a professional and courteous manner.
  2. Identify customer needs and provide accurate information and solutions to inquiries.
  3. Document customer interactions and maintain accurate records in our CRM system.
  4. Follow up on customer inquiries and ensure timely resolution of issues.
  5. Collaborate with team members to achieve performance targets and improve service quality.
  6. Stay updated on product knowledge and company policies to provide accurate assistance.
  7. Provide feedback to management regarding customer concerns and suggestions for service improvements.
Requirements
  1. Prior experience in a call center or customer service role is highly desirable.
  2. Excellent verbal communication skills and a friendly, professional attitude are essential.
  3. Strong problem-solving abilities and attention to detail are required.
  4. Ability to handle stressful situations and remain calm under pressure is crucial.
  5. Proficient in using computer systems and CRM software is necessary.
  6. Strong listening skills and a passion for helping others are vital.
  7. A high school diploma or equivalent is the minimum educational requirement; a degree in a related field is a plus.