Current jobs related to Healthcare CX Leader - Riyadh, Ar Riyāḑ - Qataryello

  • Healthcare Executive Leader

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Healthcare Group Full time

    Job DescriptionWe are seeking a seasoned Healthcare Executive Leader to drive commercial growth and expansion of our healthcare group, encompassing multiple assets across KSA. The ideal candidate will possess a minimum of 12-15 years of leadership experience in managing large medical groups.The successful candidate will be responsible for overseeing the...

  • Senior Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full time

    Customer Experience StrategistCisco is looking for a Senior Leader - Customer Engagement to join our CX team. In this role, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers. Your key responsibilities include driving adoption and managing the CX services business to drive growth.Your ResponsibilitiesAs...

  • Medical Group Leader

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Healthcare Group Full time

    A leading healthcare group is looking for an experienced executive to drive growth and improvement in their operations. The ideal candidate will have a strong background in leadership, with a proven track record of success in managing large-scale healthcare initiatives.The successful candidate will be responsible for overseeing the development and...

  • Healthcare Sector Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Merck Gruppe Full time

    Merck Gruppe, a leading global healthcare company, seeks a dynamic Saudi Healthcare Business Strategist to lead our efforts in the Kingdom. As a seasoned professional with a proven track record of success, you will be responsible for developing and executing a strategic business plan to drive sustainable growth, ensure product availability, and adapt to the...

  • Healthcare Specialist Leader

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia eon Dental Full time

    OverviewEon Dental is a rapidly growing medical devices and technology company dedicated to delivering innovative solutions to the healthcare industry.As a Product Specialist, you will play a critical role in driving sales growth and fostering relationships with key clients.ResponsibilitiesDevelop and execute sales strategies to drive revenue growth and...

  • Executive Director, Customer Success

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full time

    Transformational LeaderWe're seeking an experienced leader to join our CX team as the Head of Customer Experience Strategy. In this role, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers. Your key responsibilities include driving adoption and managing the CX services business to drive growth.Your Key...

  • Healthcare Solutions Consultant

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    Raise the Bar in Healthcare InnovationDanaher, a global science and technology leader, is seeking a highly skilled Key Account Manager to join Cepheid, its pioneering molecular diagnostics company. This role involves driving sales growth and expanding our footprint within the Saudi Ministry of Health (MOH).Your Key ResponsibilitiesDrive sales growth and...

  • Head of Customer Experience Strategy

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full time

    Customer Experience TransformationCisco is reshaping its Customer Experience (CX) Operating Model to deliver personalized, proactive, and predictive interactions. We're seeking a Director/Leader of Customer Experience to lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers.Your RoleAs the Director of CX Innovation,...

  • Team Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    Job Title: Luxury Tech ConsultantCompany: ChalhoubVacancy: 1 VacancyWhat you'll be doing:As a Luxury Tech Consultant, you will be responsible for achieving individual and collective sales targets while delivering an exceptional Guest Experience. You will also support the implementation of CRM, CX, and other key customer and people initiatives in-store.Key...

  • Medical Industry Director

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Healthcare Group Full time

    Our VisionAt our healthcare group, we are committed to providing exceptional medical services to patients across KSA. Our vision is to become a leader in the healthcare industry by delivering high-quality care and fostering a culture of excellence within our organization.We are seeking a highly experienced Commercial Growth Strategist to join our senior...

  • Healthcare Professional with Leadership Experience

    19 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Shark Full time

    Experienced Leader for Aesthetic Clinic OperationsTalent Shark invites applications from experienced professionals with a background in healthcare or aesthetics management to join our team as a Clinic Manager. Your role will involve overseeing the operational aspects of our clinic, including staff management, patient care, and regulatory compliance. A strong...

  • Senior Category Leader, Premium Beauty, GCC Consumables

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Job OverviewWe are seeking a seasoned business leader to join our GCC Consumables team as a Senior Category Manager for Premium Beauty. As a key member of our leadership team, you will be responsible for developing and owning the strategy for categories at Amazon.About the RoleThe Senior Vendor Manager will be responsible for establishing and maintaining...

  • Healthcare Technology Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sanar Full time

    Sanar is an innovative leader in the healthcare technology industry, dedicated to delivering top-notch products that enhance patient care and streamline healthcare processes.Role Overview:As a Product Specialist at Sanar, you will be responsible for managing the product lifecycle from initiation through to prototyping, testing, and User Acceptance Testing...

  • Community Health Nurse Leader

    19 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Axios International Full time

    Job DescriptionWe are seeking an experienced Community Health Nurse Leader to join our team at Axios International. As a key member of our organization, you will lead the provision of skilled nursing services in accordance with physician orders and under a plan of care.Responsibilities include:Telephonic follow-up consultationsMonitoring vital signs during...

  • Strategic Business Leader

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia VML South Africa Full time

    About Us:VML South Africa is a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With our global family now encompassing over 30,000 employees across 150+ offices in 64 markets, we have forged a new path as a...

  • Experienced Project Management Leader

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Job DescriptionWe are seeking a highly experienced Senior Project Manager to join our team. The ideal candidate will have a strong background in Scrum CX-Scrum Master and MS Project, along with domain expertise in Finance & Accounting and the Automotive Industry.ResponsibilitiesProject Planning and ExecutionDevelop detailed project plans to monitor and track...

  • Customer Journey Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tree ? Full time

    About UsAt Tree, we are dedicated to delivering exceptional customer experiences that drive business growth and success.We are seeking a seasoned CX leader to spearhead our customer experience strategy and optimize every touchpoint of our customer journey.The ideal candidate will possess a deep understanding of customer behavior and preferences, as well as...

  • Senior Business Development Manager for Healthcare and Oil

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full time

    Company OverviewNutanix is a global leader in enterprise cloud computing, providing software-defined storage, compute, and network solutions to organizations of all sizes. Our innovative technology enables businesses to simplify their IT infrastructure, improve efficiency, and reduce costs.Job DescriptionWe are seeking an experienced Enterprise Account...

  • Data Management and Digital Transformation Leader

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Job Description:We are seeking a highly skilled and innovative Data Management and Digital Transformation Leader to lead our efforts in transforming healthcare data ecosystems through advanced digital solutions and automation. In this role, you will be responsible for overseeing healthcare data management, implementing cutting-edge digital health...

  • Healthcare Data Standards Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sitech Full time

    The Medical Information Officer will play a crucial role in driving medical data quality, governance, and innovation at Sitech.About the OpportunityWe are seeking an experienced professional to lead the quality, governance, and innovation of medical data within our organization. The ideal candidate will have a strong clinical background combined with...

Healthcare CX Leader

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Qataryello Full time

We are looking for a highly skilled Customer Experience Leader to drive our patient experience transformation and deliver exceptional results. The successful candidate will have extensive experience in customer experience roles, preferably in healthcare.

About the Opportunity

This role presents a unique chance to join our dynamic team and contribute to shaping the future of patient care. As a key member of our organization, you will be responsible for designing and implementing innovative solutions that enhance patient satisfaction, loyalty, and brand reputation.

Main Responsibilities
  1. Patient Journey Mapping and Analysis:
    • Conduct thorough patient journey mapping to identify key touchpoints and areas for improvement.
    • Analyze patient feedback, surveys, and complaints to inform improvement initiatives.
    • Use data-driven insights to prioritize initiatives and measure their effectiveness.
  2. Customer Service and Hospitality Enhancement:
    • Lead the development of customer-friendly hospital environments, focusing on:
    • Enhancing patient communication and interactions.
    • Providing training on customer service best practices.
    • Introducing spa-like comfort features.
  3. Collaborate with the Marketing team to promote these enhancements.
Feedback and Complaint Management:
  • Establish robust systems for capturing and resolving patient feedback through:
  • Online surveys, comment cards, and review platforms.
  • Dedicated feedback forms and channels.
Address systemic issues by tracking complaint trends and root causes.Collaborate with operational teams for corrective measures and continuous improvement.Standardization and Quality Control:
  • Work with quality teams to ensure service delivery aligns with treatment protocols and standards.
  • Develop customer service protocols, scripts, and communication guidelines.
  • Provide training and monitor adherence to these standards.
Performance Measurement and Reporting:
  • Track key satisfaction metrics like NPS and CSAT.
  • Analyze trends and provide strategic recommendations.
  • Deliver regular reports to stakeholders, highlighting progress and challenges.
Cross-Functional Collaboration:
  • Partner with operations, the Contact Centre, and other departments for seamless integration of customer experience initiatives.
  • Address patient concerns and enhance service delivery through collaborative efforts.
Team Management and Development:
  • Lead the customer experience team, fostering a culture of excellence and accountability.
  • Develop training programs to enhance team capabilities.
  • Identify and nurture talent within the team to ensure consistent service excellence.