Luxury Hotel Guest Services Coordinator
4 days ago
We are a globally recognized luxury hotel in Riyadh, known for our exceptional service, elegance, and world-class hospitality. Our property caters to high-profile guests, business travelers, and tourists, offering an unparalleled hospitality experience. As a Front Desk Representative, you will be the face of our brand, delivering a warm welcome and seamless guest experience.
In this role, you will be responsible for handling guest inquiries, reservations, and special requests with professionalism and discretion. You will work closely with our housekeeping and concierge teams to ensure that every guest has a luxurious and memorable stay. If you are passionate about delivering exceptional service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Guest Services:
• Greet guests warmly and professionally, ensuring a seamless arrival experience.
• Process check-ins and check-outs efficiently, adhering to luxury hospitality standards.
• Ensure guests receive accurate information about hotel services, amenities, and policies.
• Assist with guest requests, special accommodations, and VIP arrangements. - Reservations & Room Assignments:
• Handle reservations and room allocations, maximizing occupancy and guest satisfaction.
• Process payments and verify guest credentials with discretion and security compliance.
• Coordinate with housekeeping and concierge teams to ensure rooms are prepared to luxury standards. - Guest Relations & Problem Resolution:
• Address guest concerns and complaints with professionalism and discretion, ensuring immediate resolution.
• Anticipate guest needs and personalize services to enhance their stay.
• Provide recommendations for local attractions, dining, and entertainment in Riyadh. - Administrative & Compliance Duties:
• Maintain accurate guest records and billing information in the hotel's Property Management System (PMS).
• Ensure compliance with hotel policies, local regulations, and security procedures.
• Support front office operations and assist with special events, promotions, and VIP bookings.
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