IT Service Desk Technician
6 days ago
Job Title: IT Service Desk Technician
">This role involves being the first point of contact for B2B users who call Wipro Service Desk to troubleshoot appropriate end-user issues in line with Wipro's Service Desk objectives.
">As an IT Service Desk Technician, you will work closely with clients to understand their needs and provide timely and effective support.
">Key Responsibilities
">- Client Communication:">
- Respond to queries from all calls, portal, emails, and chats from the client.">
- Become familiar with each client and their respective applications/processes.">
- Accurately log all service desk tickets using the defined tracking software.">
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits.">
- Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework.">
- Record events and problems and their resolution in logs.">
About Wipro
">We are an end-to-end digital transformation partner with the boldest ambitions.
">To realize them, we need people inspired by reinvention.
">Of yourself, your career, and your skills.
">We want to see the constant evolution of our business and our industry.
">It has always been in our DNA - as the world around us changes, so do we.
">We empower you to design your own reinvention.
">Come to Wipro. Realize your ambitions.
">We are an Equal Opportunity Employer.
">All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
">We provide equal opportunities to all and values diversity.
-
Service Desk Agent
1 day ago
Jeddah, Makkah Province, Saudi Arabia Perfect Presentation (2P) Full timeWe are looking for a dedicated and customer-focused individual to join our team as a Service Desk Agent at Perfect Presentation (2P). In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.The ideal candidate will have a strong background in customer service, service desk...
-
Service Desk Analyst
6 days ago
Jeddah, Makkah Province, Saudi Arabia Wipro Technologies Full timeWork with usTitle: Service Desk Analyst - L2Requisition ID: 45817Country/Region: SAWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting,...
-
Service Desk Team Lead
6 days ago
Jeddah, Makkah Province, Saudi Arabia Haji Hussein Alireza & Co., Ltd. Full timeOur Service Desk Team Lead will be responsible for managing a team of technical support specialists and ensuring that all customer inquiries are addressed promptly and efficiently.Key Performance IndicatorsTo achieve a high level of customer satisfaction through effective issue resolution and communication.To improve the overall efficiency of the service...
-
help desk coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia Fakeeh Full timeThe Help desk is the first level of support and response for clients, providing a single point of contact to the organization for building user-related issues.Its aim is to assist customers in establishing resolution through process management and to provide support, incident management, and client communications for faults and service requests.The...
-
Front Desk Agent
7 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeJob Title: Front Desk AgentLocation: Jeddah, Saudi ArabiaJob Description:We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.Greet and check-in guests, providing a...
-
Director of IT Support Services
6 days ago
Jeddah, Makkah Province, Saudi Arabia Parsons International Full timeKey ResponsibilitiesThis position is responsible for managing and providing direction to one or more work units. The incumbent will supervise several Desk Side Support Technicians who provide direct technical IT support to end users or clients. This includes standard hardware and software installations, preventive maintenance, repairs, troubleshooting,...
-
Service Desk Analyst
4 days ago
Jeddah, Makkah Province, Saudi Arabia Fakeeh Full timeWe are seeking a skilled and experienced Customer Support Specialist to join our Help Desk team at Fakeeh.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.This is a great opportunity to develop your career and make a meaningful contribution to our...
-
IT Service Technician
6 days ago
Jeddah, Makkah Province, Saudi Arabia IFAS Full timeAbout the PositionWe are seeking a highly skilled Technical Support Officer to join our team at IFAS. The successful candidate will be responsible for providing technical support to our customers and internal teams regarding security camera systems.The ideal candidate will have a solid understanding of security technologies, including CCTV, IP cameras,...
-
Service Technician Specialist
3 days ago
Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeAbout the Role:This position at Saudi Petroleum Services Polytechnic involves technical certification and experience in electric vehicle diagnostics, repair, and maintenance. The role requires a high-level understanding of mechanical and electrical systems, as well as an appreciation for high-voltage systems safety.Key Responsibilities:Diagnose complex...
-
Front Desk Hospitality Specialist
6 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeCompany Overview:RAFFLES, a renowned hospitality leader, is seeking an exceptional Front Desk Agent to provide unparalleled service to our guests. With a commitment to excellence and a passion for delivering memorable experiences, we strive to create lasting impressions.Job Description:We are looking for a skilled and courteous Front Desk Agent to join our...
-
Help Desk Specialist
6 days ago
Jeddah, Makkah Province, Saudi Arabia Wipro Technologies Full timeCompany Overview">Primary User Support and Customer Service:">You will accurately log all service desk tickets using the defined tracking software and ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits.">You will manage all queries or escalate if not resolved as per the defined helpdesk policies and framework.">">MIS &...
-
Service and Maintenance Technician
6 days ago
Jeddah, Makkah Province, Saudi Arabia CFA Ascenseur Full timeAbout the JobCFA Ascenseur is looking for a Service and Maintenance Technician to join our team. As a key member of our team, you will be responsible for ensuring the smooth operation of our elevators and escalators.Main Responsibilities:Performing routine maintenance tasks, including inspections and repairs, to ensure optimal performance of our...
-
Technical Services Technician
5 days ago
Jeddah, Makkah Province, Saudi Arabia Elahi Enterprises Full timeAbout the RoleWe are looking for a highly motivated Technical Services Technician to join our IT team. The successful candidate will be responsible for maintaining and supporting our computer systems and equipment.The key responsibilities include:Maintenance and repair of computer systems and devices.Regular equipment checks to prevent malfunctions.Providing...
-
Customer Service Representative
7 days ago
Jeddah, Makkah Province, Saudi Arabia RAFFLES Full timeJob Title: Front Desk AgentCompany Overview:Raffles is a renowned hospitality company that prides itself on delivering exceptional guest experiences.Job Summary:We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and...
-
Mobile Service Technician
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia eXtra (United Electronics Co.) Full timeDirect message the job poster from eXtra (United Electronics Co.)Senior Recruitment Specialist at eXtra | Hiring | Talent Acquisitions | SAP | Onboarding | OverseasWe are actively looking for a detail-oriented Mobile Hardware Technician to join our Service team in Jeddah.Core Responsibilities:Continuously tracks the Smart products services KPI's and do...
-
Field Service Technician
1 day ago
Jeddah, Makkah Province, Saudi Arabia eXtra (United Electronics Co.) Full timeeXtra (United Electronics Co.) is a leading electronics retailer in the region, seeking a skilled Mobile Hardware Technician to join its team in Jeddah.About eXtraWe are a dynamic and growing company with a passion for delivering exceptional customer experiences.We strive to provide the best possible service to our customers, and we are looking for talented...
-
IT Operations Director
3 days ago
Jeddah, Makkah Province, Saudi Arabia Parsons International Full timeJob Description:The IT Infrastructure Manager at Parsons International will manage and provide direction to one or more work units, ensuring efficient management of available resources to support project site offices. This position requires effective supervision of Desk Side Support Technicians, providing technical guidance, establishing priorities, and work...
-
Infrastructure Management Expert
3 days ago
Jeddah, Makkah Province, Saudi Arabia Parsons International Full timeRole Overview:The IT Infrastructure Manager at Parsons International will oversee the IT operations for the project office and all related site offices, ensuring efficient management of available resources to support project site offices. This position requires effective supervision of Desk Side Support Technicians, providing technical guidance, establishing...
-
Manager of Technical Operations
6 days ago
Jeddah, Makkah Province, Saudi Arabia Parsons International Full timeResponsibilitiesThe successful candidate will be responsible for supervising several Desk Side Support Technicians who provide direct technical IT support to end users or clients. This includes standard hardware and software installations, preventive maintenance, repairs, troubleshooting, upgrades, and enhancements to personal computers, workstations,...
-
Technician
4 days ago
Jeddah, Makkah Province, Saudi Arabia NewEast Isuzu KSA Full timeJob Description :Neweast Isuzu is looking for a skilled Technician to join our team in Jeddah. The ideal candidate will have experience in working with Isuzu vehicles and will be responsible for diagnosing, repairing, and maintaining vehicles to ensure optimal performance and customer satisfaction. If you have hands-on experience with Isuzu cars and a strong...