IT Service Desk Technician

6 days ago


Jeddah, Makkah Province, Saudi Arabia Wipro Technologies Full time

Job Title: IT Service Desk Technician

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This role involves being the first point of contact for B2B users who call Wipro Service Desk to troubleshoot appropriate end-user issues in line with Wipro's Service Desk objectives.

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As an IT Service Desk Technician, you will work closely with clients to understand their needs and provide timely and effective support.

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Key Responsibilities

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  1. Client Communication:">
  • Respond to queries from all calls, portal, emails, and chats from the client.">
  • Become familiar with each client and their respective applications/processes.">
">Ticket Management:">
  • Accurately log all service desk tickets using the defined tracking software.">
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits.">
">Escalation and Resolution:">
  • Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework.">
  • Record events and problems and their resolution in logs.">
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About Wipro

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We are an end-to-end digital transformation partner with the boldest ambitions.

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To realize them, we need people inspired by reinvention.

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Of yourself, your career, and your skills.

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We want to see the constant evolution of our business and our industry.

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It has always been in our DNA - as the world around us changes, so do we.

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We empower you to design your own reinvention.

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Come to Wipro. Realize your ambitions.

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We are an Equal Opportunity Employer.

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All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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We provide equal opportunities to all and values diversity.


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