Front Desk Agent

7 days ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

Job Title: Front Desk Agent

Location: Jeddah, Saudi Arabia

Job Description:

We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.

  • Greet and check-in guests, providing a warm welcome and efficient service.
  • Handle guest inquiries, requests, and complaints with empathy and professionalism.
  • Process check-outs, including accurate billing and payment handling.
  • Upsell hotel services and amenities to maximize room occupancy and guest satisfaction.
  • Maintain thorough knowledge of hotel facilities, local attractions, and services.
  • Collaborate with other departments to ensure guest needs are met promptly.
  • Manage reservations, room assignments, and special requests.
  • Ensure the front desk area is organized and well-stocked with necessary supplies.
  • Assist with administrative tasks, including report generation and inventory management.
  • Adhere to hotel policies and procedures while maintaining a customer-focused approach.
  • Participate in ongoing training to enhance guest service skills and product knowledge.

Qualifications:

  • Minimum of 1 year experience in a guest services role, preferably in a hotel setting.
  • Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience).
  • Excellent communication and interpersonal skills with a focus on customer service.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook).
  • Experience with Opera hotel management software preferred.
  • Strong problem-solving abilities and attention to detail.
  • Flexibility to work various shifts, including nights, weekends, and holidays.
  • Physical ability to stand for extended periods and occasionally lift up to 20 pounds.
  • Multilingual skills, particularly Arabic and English, are highly advantageous.
  • Knowledge of Jeddah and surrounding areas to provide local recommendations.
  • Ability to remain calm and professional in high-pressure situations.
  • Demonstrated organizational skills and ability to multitask efficiently.

Company Industry: Hotels, Hospitality

Department / Functional Area: Chefs, F&B, Front Desk

Keywords: Front Desk Agent

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