Services Engagement Lead

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Nexthink Full time

Nexthink's innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, empowering our IT teams to solve complex technical challenges and create ever more productive workplaces.

Job Description

The Engagement Manager will play a critical role in managing and delivering professional services engagements, acting as the liaison between the services and sales organizations. The ideal candidate will have strong project management expertise and the ability to coordinate multiple stakeholders across different teams.

Responsibilities

  1. Project Management & Services Engagement Oversight
  2. Plan, execute, and monitor services engagements effectively using project management methodologies.
  3. Oversee project progress, ensuring timely, within scope, and budget-conscious delivery of services.
  4. Develop and manage project timelines, resource allocation, and key deliverables to optimize execution.
  5. Proactively identify and mitigate risks, ensuring smooth project execution and stakeholder satisfaction.
  6. Regularly communicate with internal and external stakeholders, providing updates, managing expectations, and addressing concerns.
  7. Drive continuous improvement by gathering feedback and integrating lessons learned into future projects.

Skills and Qualifications

  • Strong project management expertise and coordination skills.
  • Excellent organizational and communication skills.
  • Collaborative mindset to work effectively in a cross-functional environment.
  • Experience in services management, project planning, and customer-focused delivery.


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