Admissions and Engagement Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia PROVEN Arabia | بروفن العربية Full time
Job Overview

At PROVEN Arabia, we are seeking a highly skilled Admissions and Engagement Manager to join our team. This individual will be responsible for managing all aspects of the admissions process, from initial inquiry to enrolment.

Main Responsibilities
  • Data Management: Ensure accurate and timely data recording, follow-ups, and lead nurturing to maximize enrolment conversions.
  • Communication: Respond to all new enquiries within one working day through phone or email, leveraging the CRM's call and sequence features.
  • Tour Coordination: Arrange and confirm school tours, ensuring prospective parents receive comprehensive pre-tour details.
  • Parent Engagement: Provide an exceptional and personalized school tour experience, highlighting learning stories, unique curriculum, and introducing academic staff to strengthen parent engagement.
  • Post-Tour Follow-Up: Ensure prompt follow-up post-tour, including a thank-you email within one working day and a follow-up call within three days.
  • Meetings and Assessments: Organize and facilitate meetings with the Principal, assessments, or additional consultations within one week post-tour.
  • Reporting and Analysis: Track all admission activities in the CRM system, generating accurate reports and identifying conversion trends.
Key Qualifications and Skills
  • Education: Bachelor's degree from a recognized university.
  • Experience: At least 5 to 6 years of experience in a sales management, business development, or customer experience role within the education or service-oriented industry.
  • Language Skills: Excellent written and verbal communication skills in English and Arabic.

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