Admissions and Engagement Manager
2 days ago
At PROVEN Arabia, we are seeking a highly skilled Admissions and Engagement Manager to join our team. This individual will be responsible for managing all aspects of the admissions process, from initial inquiry to enrolment.
Main Responsibilities- Data Management: Ensure accurate and timely data recording, follow-ups, and lead nurturing to maximize enrolment conversions.
- Communication: Respond to all new enquiries within one working day through phone or email, leveraging the CRM's call and sequence features.
- Tour Coordination: Arrange and confirm school tours, ensuring prospective parents receive comprehensive pre-tour details.
- Parent Engagement: Provide an exceptional and personalized school tour experience, highlighting learning stories, unique curriculum, and introducing academic staff to strengthen parent engagement.
- Post-Tour Follow-Up: Ensure prompt follow-up post-tour, including a thank-you email within one working day and a follow-up call within three days.
- Meetings and Assessments: Organize and facilitate meetings with the Principal, assessments, or additional consultations within one week post-tour.
- Reporting and Analysis: Track all admission activities in the CRM system, generating accurate reports and identifying conversion trends.
- Education: Bachelor's degree from a recognized university.
- Experience: At least 5 to 6 years of experience in a sales management, business development, or customer experience role within the education or service-oriented industry.
- Language Skills: Excellent written and verbal communication skills in English and Arabic.
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