Engagement Manager

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Nexthink Full time

The Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements acting as the liaison between the services and sales organizations. With a 70% focus on project management the EM ensures seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders. Additionally the role retains all core responsibilities of an Engagement Manager ensuring a balanced approach between project oversight and broader engagement management functions.

Key Responsibilities

1. Project Management & Services Engagement Oversight

  • Utilize project management methodologies to plan execute and monitor services engagements effectively.
  • Oversee project progress ensuring timely within scope and budgetconscious delivery of services.
  • Develop and manage project timelines resource allocation and key deliverables to optimize execution.
  • Proactively identify and mitigate risks ensuring smooth project execution and stakeholder satisfaction.
  • Regularly communicate with internal and external stakeholders providing updates managing expectations and addressing concerns.
  • Drive continuous improvement by gathering feedback and integrating lessons learned into future projects.

2. Services Bookings & Revenue Forecasting

  • Develop and maintain accurate forecasts for service bookings to support business planning.
  • Monitor trends and provide insights to optimize resource allocation and planning.
  • Predict and track revenue generation from delivered services ensuring financial performance aligns with forecasts.

3. Services Scoping & Customer Alignment

  • Define and document the scope of services engagements ensuring clarity and feasibility.
  • Align service offerings with customer needs and organizational capabilities to maximize value delivery.

4. Sales Organization Support

  • Act as the key services point of contact for the sales team providing clear and timely updates.
  • Support the salestoservices handover process ensuring smooth transitions and alignment.

5. Operational & Administrative Responsibilities

  • Manage Kimble engagement assignments to ensure accurate and efficient resource allocation.
  • Approve Salesforce quotes for services engagements ensuring accuracy and compliance.
  • Validate the handover from Solution Consultants to the Professional Services team ensuring a structured transition.
  • Proactively raise red flags and address potential risks that may impact project delivery.

Qualifications :

Ideal Candidate Profile

The successful candidate will have strong project management expertise and the ability to coordinate multiple stakeholders across different teams. They should demonstrate excellent organizational and communication skills and possess a collaborative mindset to work effectively in a crossfunctional environment. Experience in services management project planning and customerfocused delivery is essential.

Tools & Resources

This role will leverage Kimble and Salesforce for operational management and project tracking. Training and support will be provided to ensure efficient use of these tools.

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate realtime analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for youCheck what we offer: 

  • Permanent position and a competitive compensation package (Stock Options also included). 
  • Health insurance coverage for you and eligible dependents including dental vision and alternative medicine options with 100% coverage of healthcare premiums. 
  • Flexible Hours and unlimited vacation plus 3 companypaid volunteer days. 
  • Hybrid work model. 
  • Free access to professional training platforms to explore your interests and enhance your skills ensuring continuous growth and success in your role. 
  • Family benefits including 16 weeks of fully paid leave for primary caregivers extendable up to 8 additional months and 6 weeks of fully paid leave for secondary caregivers. 
  • Up to$750 USD/year for gym membership reimbursement supporting your journey towards a balanced and healthy lifestyle. 
  • Bonuses for referring successful hires after three months of continuous employment. 

Remote Work :

No

Employment Type :

Fulltime

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